@Rafael-Blue-Penguin#180700 Yo igual sigo sin saber

@bunq this is a legal requirement in Spain. You need to provide this to users.

@New-Indigo-Hedgehog-2831000019#271964 Hi Fernando,

If you are referring to the certificate of ownership, you can export a statement by following the steps here 👉🏻 https://together.bunq.com/d/3207

If you need a different document, please contact private support so that we can help you out 🙌🏻

@bunqVitaly#271970

I have the same problem. Some companies ask me the certificate of ownership which includes my identification number (NIE).

A bank statement is not a certificate of ownership .. . .and now i am stuck between a big Customer that requests that to pay me due invoices !! and Bunk
The direct support is just a bot in a chat and just told me .. We dont do it
Is a simple document ... can someone help ?

@New-Purple-Butterfly-1722611023#285706 Support isn't a chatbot, but a human employee. And support is the only one who can help you with this.

Hey there, @New-Purple-Butterfly-1722611023#285706 👋
We understand the importance of providing the necessary documentation for your financial needs. Please reach out to our support via the app, and they'll be able to fulfill your request 🙌

Furthermore, please know that when you open a ticket, you'll initially see an automatic response from our bunq bot with proposed solutions, you can then click on 'No, I still need help' and you'll be redirected to one of our support guides that will get back to you shortly 🙌

We appreciate your understanding and patience 🚀

@thijsoost#285710 for some reason this feature still does not appear to be on the app

@New-Green-Horse-998927569#287225 Correct, it's not available in the bunq app.