• Bugs Fixed

  • [FIXED] Can’t generate new CVC code for virtual/online cards

I noticed if I create a new virtual card it works and gets a "cloud" icon while my v2 virtual cards all have a Mastercard icon. I have 4 of them (v2): one seems to work, I can see the CVC. The 3 others have totally erratic behavior: for some nothing happens if I tap on the CVC or card #, for others, it shows an error message. I have an option to change the PIN (on a virtual card🤔), I can't deactivate them...
Tried to deinstall/reinstall the app with no change.
Since my wife and I both have the same problem I suspect this is Bunq related and not something specific with my phone. We both are on Android.
Contacted the support yesterday but no answer yet.

    Hi 👋🏼 All,

    Apparently there are a several reports about Online Card 💳. Currently bunq has these report under investigation and as soon as I know more I will inform you guys! Hopefully they are able to fix the cause and fix this fast.

    Meanwhile, hope you guys enjoy the sun!

      @JohnDo#181111 Thanks John, for those who might be interested I could "solve" the problem by setting a new PIN code on the dysfunctional virtual cards. It now shows a CVC (but didn't try to pay yet)

        Wow, absolutely wow. It gets worse every day. Who cares about trees, Instagram, dark mode and all the other things that you neither want nor need in a banking app if now the core banking isn't working anymore?! I'm sooo happy I already moved and changed my direct debits and credit card deposits in the last week. Feeling really sorry for everyone of you facing those issues. Disaster.

          @Manuel-Purple-Falcon#181116 Thanks.. that's a good tip for now.

            @JohnDo#181122 But one of my 4 old virtual cards doesn't have the "Set new PIN code" option... So strange...

              @JohnDo#181111 You think. Opened a support case already yesterday afternoon.

                @Mischa-Blue-Wolf#181125 Now that more signals are coming in they raised the priority!

                  @JohnDo#181127 That’s at least something.

                    @JohnDo#181127 ik ben benieuwd bij elke verbetering lijkt er steeds een probleem bij te komen.

                    In de ondersteuning chat wil blijkbaar niemand reageren, ookal is dit de enigste mannier van communiceren met bunq.

                    Echt, en ik zeg het nogmaals, echt heel jammer dat er niet goed getest wordt bij het uitrollen van een nieuwe versie.
                    Dit schaad vertrouwen, ik was 100% tevreden en zit nu onder de 50% tevredenheid.
                    Ik, en neem aan dat er meerdere zijn, krijgen niet het gevoel dat er ook echt geluisterd wordt en hoop dat bunq nu meer gaat communiceren via hun eigen platform together, dat online passen in 1x niet meer werken of de cvc code van en foutmelding geeft, apple watch kan je de online kaarten opeens niet meer zien. Dit is totaal niet netjes, zeker niet voor het maandbedrag wat ik “wij” er voor betalen.
                    Dit zijn toch ook service kosten?

                      Also woke up to a failed payment on a virtual card that had a successful transaction just yesterday. I managed to get one back working using the "reactivate card" link on the failed transaction, but can't do anything about the others.

                      What's also interesting (may or may not be related) is that the card that failed today appears to be wrongly associated with historical transactions. I checked my Spotify and Netflix accounts and made sure both have card A as payment method, but in my history they appear as coming from card B. Something weird is going on.

                        I have now deleted all online maps created under V2. Until recently (this morning) this did not work. I could only freeze or unfreeze them (iOS 14.0.2), but not block / permanently delete them. Now just now it worked and I deleted all V2 online cards because they didn't work for payments for me before - error "card not activated".

                        I will now create new online cards under V3 and I hope they work properly.

                          Furthermore, Google Pay now claims that "the account is closed" on the virtual card and won't let me pick it as a payment method anymore.

                            Als je zo door blijven gaan met deze onprofessionele houding, ga ik opzoek naar een andere bank.
                            Betaal genoeg per maand voor support maar er wordt totaal geen ondersteuning gegeven.

                            Wacht al ruim 2 uur op een antwoordt van bunq maar het blijft stil, zeer slechte zaak.
                            Dat ik lid werd van bunq en je stelde een vraag, hoe simpel deze ook was je kreeg zeer snel een antwoord.
                            Maar nu begint ik mijn vertrouwen in bunq steeds meer te verliezen.

                            Jammer want ze hebben leuke functies, maar betrouwbaarheid en ondersteuning vind ik ook erg belangrijk.

                            Tevens merk ik ook dat geld vast gehouden wordt, er is mij een betaling gedaan (gisteren) en deze is ook nog steeds niet binnen

                              @Manuel-Purple-Falcon#181032 Hi 👋🏼 All,

                              bunq just confirmed that they fixed the problem and everything should be working fine now! So let’s start spending 😉

                              Enjoy your weekend

                                @JohnDo#181276 Did they tell you that in a support ticket? It's so strange that they won't communicate globally on this issue.
                                Anyway it's not resolved for me yet but I guess the fix can take some time to propagate on the whole set of servers.
                                Or does it require an app update?

                                  @Manuel-Purple-Falcon#181281 Hi 👋🏼 Manual, I got it directly from the Support manager. It doesn’t require an update, maybe just a app restart. Let me know it flow doesn’t work in let’s say 10 min.

                                    @JohnDo#181288 I just had an answer on my support ticket. They say the issue has been fixed and an app update is to be available on the store. (I'm on Android)

                                      @Manuel-Purple-Falcon#181289 No, I checked again... issue was fixed in the backend so it doesn’t require an app update :)

                                        @JohnDo#181292 Ok, actually it wasn't a specific answer to my ticket but rather a push notification on the support channel. The exact wording was "Be sure to update to the latest version" but this is probably a systematic advice.
                                        Anyway I still can't see any improvement on my side after restarting the app. My online card is still frozen.