We all know that fantastic moment when you get your brand new phone 📱 Logging in on your bunq app on the new device is super easy, especially when you've retained your old phone number.
Follow the steps below if you have the same phone number or email address or got invited by a friend, or signed up via desktop:
- Open the bunq app 🌈
- Tap on Already a member? Login!
- Enter the phone number or email address linked to your bunq account.
- Enter your Security code.
- Follow the re-identification instructions on your screen
Keep in mind: You can't use the app from two separate mobile devices. Make sure to add all of your account on your Home overview of your personal mobile device by following the steps explained here. Also you can have a separate overview of your account through the desktop version of the app - web.bunq.com
Important note: As of November 28, 2022, we made logging in on a new device easier than ever. We’ve discontinued the 24-hour cooldown period and from now on you can access your bunq account by simply verifying it’s you who’s trying to log in your account. This way we keep you bunq account just as secure as before 💪
If you experience any difficulties with the unlocking of your account, contact our Support team for further assistance.
Explore more bunq knowledge here 🌈