@RobertGroot#217131 Hello Robert 👋

I checked with the developers and since bunq update 16 this should be reduced a bit as the developers made some adjustments. Overall the bug issue is still unresolved and our team is working towards solving it for good for you guys. I've updated them about the Location settings observation and hope this helps.

Apologies for any inconvenience caused on the matter! We'll make sure to update this topic as soon as this has been fixed 👌

For now I wish you a nice rest of your day 🌈

Nu pot utiliza cardul nici sa cumpar ceva nici sa trimit bani cuiva va rog sa ma ajutati

@New-Purple-Cheetah-2488664995#217211 Hi Kovacs 👋

I see that this is not part of the bug issue in the topic. Please check your messages in the app as we've responded to you there 👍

Cheers,
Nikoleta 🌈

@Nikoleta#217183 Hi bunq, I'm 99% sure that this is related with location permission. I can reproduce this bug with changing the permission setting. You can see it in my previous post.

Starting from Android 11 the default is "when application is in use" and it will definitely cause you a lot of headache if you don't fix it fast. Just FYI. I'm a developer as well so if you need any further logs etc for the dev team, I'm happy to help you.

Hi @Deniz-Teal-Akita#217286 👋

Thank you for your cooperation on the matter! I have forwarded this to our developers and if we need more information I'll reach out to you within the app. Thank you once again, and I hope we can soon resolve this for all of you bunqers 🙌

Have a good night for now ✨

I have the same issues on a S10e

Ik heb ook dit probleem. Verbruik van meer dan 80%. Ik moet mijn telefoon halverwege de dag opladen. Al meermaals gemeld, maar er gebeurt niets. Bunq is zo niet bruikbaar voor mij. Ik vind het ronduit schandalig dat Bunq volledig inzet op het gebruik van een app en deze app dan niet naar behoren werkt. Bunq, doe iets!!!

Today this issue popped up again after not having seen it for a couple of weeks after disabling and re-enabeling tap and pay. Today I created a Master Card and the power drain issues started again. This has to be fixed. A full charge will only last about 4 hours in stead of two days (Samsung Galaxy S10e with A11). Please fix this issue...

Good morning, bunqers!

Thank you for all the all additional information you post here, it's all been forwarded to our developers 🙏 I'll update you as soon as we release a fix for the issue. Both your cooperation and patience are much appreciated!

Have a great day ahead 🌈

Half a year further and still reporting to the team? Bunq is not taking this issue serious!

Hi bunqers 👋

After extensive investigation we’ve noticed that some Android devices, specifically Samsung devices drain the battery when you lock the phone while having the app open, and that this can’t be linked specifically to the app usage in the background. Indeed when locking the phone while the bunq app is still open it does register more background usage while if locking the app when the app is not open it doesn’t. Hence, locking the phone without keeping the bunq app open should solve this issue.

Thank you for both your understanding and patience on the matter!

For now I wish you a nice rest of the day 🌈

@Nikoleta#220198 Good to see it's reproducable. Found myself having this issue again today. Are there any steps which stop the draining when this happens? By having the app open, do you mean in the foreground? Or does it also happen when it is in the background? Also is there an ETA on when this issue will be fixed? It's quite annoying when my battery drains before I'm able to charge it.

@Nick-Indigo-Badger#220629 Hi there 👋

By having the app open we mean if you leave it open and then lock your phone. But it should also help if you close the bunq app from the background or force quit it.

We can't provide a time frame when this will be fixed, I am afraid, as it's a very complex bug and we have reasons to believe it's device related rather than bunq related. However, it's still being looked into and I'll let you know if there's any update on the matter. For the time being, please try the workaround 🙏

@Deniz-Teal-Akita#217286
Thank you for pointing me in the right direction and saving me hours of misery. I could see the bunq app using 100% CPU in the background in my adb shell. I revoked the permission to use my location and it's no longer a problem. I might be missing some features but for now I'll keep it like that.
@Nikoleta#218000 This is an issue I'm having on a OnePlus phone with Android 11 and I'm sure I'm not the only one. I don't think the fix should be too hard to implement

Same problem here. I'm using a motorola one hyper with android 10. Draining my phone since a couple of days...

Yeah, I have been having this issue as well. Not consistently, just occasionally. Most days it's fine, then some days, in the evening I notice my battery is almost empty.

• Location is set to always ask
• Tap & pay is being used, directly with bunq app, not via Google pay.

Force closing the app will fix it.

And as people have mentioned, this has been going on for a while now.

I've been having the same issue for months. What works is shutting the app down after I'm done using it, but one forgets these things and it's a huge battery drain. Surely this should be fixable?

Hi everyone 👋

Thank you for being so patient! This has been hard to tackle because when reproducing we come up with nothing in particular that can be the root cause, I am afraid. The developers are working on something that might fix the issue and we'll let you know once there's more information about it.

For the time being, what you can do is use the workaround provided before - lock your phone without keeping the bunq app open. In addition, if you're using Tap&Pay, you can also try switching to Google Pay for a few weeks to see if there's a difference. I hope this helps!

For now I wish you a nice rest of your day 🌈