App not accepting address during sign-up.

New-Silver-Turtle-3811301072

I'm trying to add a BUNQ+1 for my wife, but no matter what variations we try, the app will not accept our address (entered manually as auto doesn't work) on her iPhone. So have not been able to complete the process.

A bit weird as I used the exact same address when I signed up (on an Android phone).

Have asked bunq for help, but no reply.

Anybody else come across this problem?

Tim

Hi 👋 Ralph

It could be the bunq app uses the GPS location to verify the address you submit. Make sure the bunq app has location access and you are near the official address when setting up the account.

New-Silver-Turtle-3811301072

Tim Good suggestion. Checked and access is ok.

I have a feeling it is to do with the postcode, as although the country is set correctly, it will not allow spaces, which there should be. It's as if it is looking for an all number continental style code (we're in Ireland and have codes more like in the UK).

So still stuck.

New-Aquamarine-Dolphin-800629346

Ok va bene

Tim

Ralph In that case I suggest reaching out to support either through the in-app chat under Profile > ⚡️ > Get Private Support or on support@bunq.com.

New-Silver-Turtle-3811301072

Tim Ok, will do.
Thanks

New-Lime-Penguin-3946469745

Anyone know how to solve this even if location is on still saying invalid

Bastiaan

Emmet You are physical in the country of the entered address?

You can contact Support via Profile > Menu (the round button with bunq colours) > Get Private Support or via support@bunq.com.

New-Lime-Penguin-3946469745

Bastiaan Ya I’m in the address right now I need to use

anabelpacocano

Still dealing with this problem..

bunq

Hi 👋 Anabel

Thanks for your contribution! You can resolve this by contacting us through the private support chat and sharing a proof of address. You can find the support chat as follows:

Go to Profile
Tap ⚙️
Scroll down
Need Help? Get support!

Alternatively, you can send an email to support@bunq.com from the email address you've registered at bunq. More info on support here.