• Bugs Fixed

  • [FIXED] Location error when opening a bunq account

Hi bunqers 👋

Thanks for reporting this bug to us! Please note we have escalated this to our developers team, and we will let you know once it's fixed 🙌

In the meantime, we can add the address manually for you. Just send us a proof of residence document from the app (Profile > Menu > Get Private Support). You can check the accepted documents here

For now I wish you a nice rest of your day! 🎄✨

Nikoleta

    @Nikoleta#211183 Zelfde probleem hier. Je kunt alleen geen document via je profiel sturen als je nog geen klant van bunq bent. Wat nu?

      @Nikoleta#211183 Same here! Wanneer wordt dit opgelost? Als nieuwe klant is er nu geen work-around?

        Hoe kan ik verder geholpen worden als het niet lukt?

          Hi I’m trying to open up a business account for my BV and I keep getting a location error message, is there a number to call for help? Thanks, David

            Hi bunqers 👋

            Can you please check if you’ve enabled the location access for bunq on your device, and if you haven’t done that, please allow it for the bunq app. That should fix the issue 👍

            Have a nice evening,
            Nikoleta 🌈

              @Nikoleta#211680 Does not work.

                Same here. Can’t create account.

                  @Nikoleta#211680 Still not working! The Bunq app is not even showing up in my list of apps asking for location info

                    @New-Lime-Owl-2771056451#211710 Hier ook niet! Is er een oplossing?

                      Hey bunqers 👋

                      I am sorry this did not help. The steps should be Settings > Privacy > location services , then scroll down to bunq and make sure you have given bunq permission to your location. This workaround does not work with everyone, indeed. Hence, the bug issue is still being investigated, so we can come with a solution for everyone.

                      To ensure that the fix for this bug works correctly, thus also to prevent that we create new bugs while fixing this one, the developers will thoroughly test this scenario to ensure that everything works smoothly. This requires some time, but it's necessary so we can offer you the best bunq experience. 🌈

                      We will make sure to let you know as soon as we release a fix, and of course we'll do our best to fix this as soon as possible! 🙌

                      Enjoy your evening ✨
                      Nikoleta

                        The bank that saves you time... ;) it just takes up to nine days to even start a business-account😅

                          I am really reconsidering opening up an account here.. seems there are too many bugs and takes ages to have it fixed.. unbelievable... for a bank that promises so much..

                            Hi bunqers 👋

                            I am sorry for the inconvenience this is causing you!

                            For iOS users, can you please try these steps on your device: Settings > scroll down and find the bunq app > tap on it > you should see Location as the first option > Allow it "While using App" or "Always" and make sure to toggle the Precise location.

                            For Android users, on your phone's home screen, find the app icon > touch and hold the app icon > tap App info > tap Permissions > More > All permissions. Under "Location," you can find the type of location the app requested. If you don't find "Location".

                            Let me know if that helped 😊

                            Cheers,
                            Nikoleta

                              10 days later

                              Hi when I put in my address it says error as I'm not permanent in EU...I'm UK born and live here

                                App isn't letting me put UK code in