Hoe kan ik verder geholpen worden als het niet lukt?

Hi I’m trying to open up a business account for my BV and I keep getting a location error message, is there a number to call for help? Thanks, David

Nog steeds hetzelfde probleem. Is dit al opgelost?

Je n'arrive pas a avoir le code par SMS

Hi bunqers 👋

Can you please check if you’ve enabled the location access for bunq on your device, and if you haven’t done that, please allow it for the bunq app. That should fix the issue 👍

Have a nice evening,
Nikoleta 🌈

@Nikoleta#211680 Does not work.

Same here. Can’t create account.

@Nikoleta#211680 Still not working! The Bunq app is not even showing up in my list of apps asking for location info

@New-Lime-Owl-2771056451#211710 Hier ook niet! Is er een oplossing?

Hey bunqers 👋

I am sorry this did not help. The steps should be Settings > Privacy > location services , then scroll down to bunq and make sure you have given bunq permission to your location. This workaround does not work with everyone, indeed. Hence, the bug issue is still being investigated, so we can come with a solution for everyone.

To ensure that the fix for this bug works correctly, thus also to prevent that we create new bugs while fixing this one, the developers will thoroughly test this scenario to ensure that everything works smoothly. This requires some time, but it's necessary so we can offer you the best bunq experience. 🌈

We will make sure to let you know as soon as we release a fix, and of course we'll do our best to fix this as soon as possible! 🙌

Enjoy your evening ✨
Nikoleta

I am really reconsidering opening up an account here.. seems there are too many bugs and takes ages to have it fixed.. unbelievable... for a bank that promises so much..

Hi bunqers 👋

I am sorry for the inconvenience this is causing you!

For iOS users, can you please try these steps on your device: Settings > scroll down and find the bunq app > tap on it > you should see Location as the first option > Allow it "While using App" or "Always" and make sure to toggle the Precise location.

For Android users, on your phone's home screen, find the app icon > touch and hold the app icon > tap App info > tap Permissions > More > All permissions. Under "Location," you can find the type of location the app requested. If you don't find "Location".

Let me know if that helped 😊

Cheers,
Nikoleta

Hi when I put in my address it says error as I'm not permanent in EU...I'm UK born and live here

App isn't letting me put UK code in

@New-Red-Swan-180632233#213407 Right now bunq isn't accepting new users from UK because of Brexit. But hopefully this will soon change again.

Thank you bro

Hello, I want to make a Bunq profile but when I put my address that i am currently in, it will say that I am not in it. Talking from germany...

Sorry for my name, I had a stroke while typing it.

Hi bunqers 👋

If the steps I provided above for enabling your location for the bunq app don't solve the issue for you, then please send us a proof of residence document in the private support chat (Profile > MENU > Get Private Support) so we can add the address manually for you 👌 You can see what documents we currently accept here.

Enjoy the rest of your day now 🌈