Klotte travel card ik kan me saldo niet zien wordt telkens aangegeven dat ze hier op terug gaan komen ik wacht al 2 week niets gehoord

    @New-Blue-Eagle-3479914181#222384 For this issue you need to contact Private Support by going to the [Profile] tab > [Menu] 🌈 > [Get Private Support]. Check this article for more information.

      How can this still be a problem? It’s over five months since the first report. I am having. The same problem too. Please fix this soon. We pay the fee to use the accounts, because we want to be with Bunq as a bank. Please fix it so we don’t have leave.

        7 days later

        @NucleoCristal#223495 Hi there 👋

        Please contact us in the app chat (Profile > ⚙️ > scroll down > Need help? Get support) so we can manually fix this for you. Thank you for your understanding and cooperation!

          16 days later

          Hat schon jemand Infos wie der Stand des Problems ist?

          Ich habe auch eine online Karte die ich nicht benutzen kann. Ich bekomme auch die Meldung Karte ist gesperrt. Aber die Karte ist nicht gesperrt.

            Same issue here with my business account card. Was working nominally for a few weeks and then Bunq stopped working altogether (how's that for a slogan). All the while I had zero feedback or indication that my card was blocked. Could it be that maybe the all 3rd-party payment clients around the globe stopped working at the same time? Nope just Bunq shadow-blocking my card, hoping I don't find out.

              @Sebastian-Golden-Quokka#224871 Hi 👋

              I checked and I see we picked up your ticket in the app, please check our message there 🙏

                6 days later

                I try to buy some stuff form Amazon since Sunday with my business account credit card without success. Private support communication is pretty useless. I only get "we are working on it"...

                  I have this problem for several months.
                  It's really complicated to not be able to use the virtual cards.
                  Today, it's at Orange (French Mobile Provider) that we can't pay anymore, bunq refuses the payment because the "card is blocked".
                  I tried to block it and unblock it and generate a new CVC, but the payment is always refused. It's marked "card blocked" on the page to make the 3DS.

                  bunq claims to be working on a patch for several weeks.
                  How can it take so long? I have the feeling that it's easier to increase the pricing than to fix a bug that gives problems to many customers.

                  The problem with physical cards with bunq, you can't block remote payments like at N26, Revolut or others. The card is completely active or it is completely blocked.
                  If you could block remote payments, you could use the physical cards until bunq fixes the problem one day...

                  I have the problem at 7 merchants until today. Always at known merchants like Amazon, PayPal, Nintendo, Orange... All of them do 3DSecure, and bunq instead of offering the 3DS secure writes on their page that the card is blocked ( https://acs.touch.tech/v1/emv3ds/challenge ).

                  One person explained to me that ACS stands for Access Control Server. This is the service that is declared by the card issuer to the Mastercard network to do the strong authentication (SCA aka. 3DSecure).

                  The ACS is Stripe's, as if bunq subcontracted Stripe to do the strong authentication. So bunq does not manage this service and delegates to an external company.

                  It would be nice if bunq could tell us if the problem is with them, or if it's a bug with their chosen partner (Stripe), and what they plan to do to fix the problem.

                    @Red-Lion#225301 There is already an update to this here: https://together.bunq.com/d/44466-update-on-3ds

                    We’ve partnered with someone to handle those requests faster for you. However, this partnership didn’t allow us to customize the process to your needs well enough. That’s why we’re now working on our own technical implementation that will give you both the security and freedom you need when you make your card payments.

                    That reads to me like the partnership (which if your theory is right is with Stripe) didn't work out and they're now working on doing it themselves.

                      This is just bs! ... how can a bank in this day and age wait so long, to fix such an important issue!

                        Hi @New-Olive-Falcon-129288997 @Nickjuh 👋

                        Please note we're solving these manually, so please contact us in the app (Profile > ⚙️ > scroll down > Need help? Get support) so we can help you further. Your cooperation would be appreciated 🙏

                          @Nikoleta#225587 I opend a ticket regarding the same issue 2 weeks ago and still nothing has changed. Could you give me an estimate or something?

                            @Patrick-Maroon-Unicorn-449173538#225589 Hi!

                            The issue should have been resolved for you already, so I poked the respective team to check this further. We'll keep you updated 👍

                              @Nikoleta#225587 Hello Nikoleta,

                              I contacted the support, and I got an answer from Raymond who told me that there is no solution.
                              I tried again, but he told me that the support can't do anything.

                              How can I get the fix you suggest?

                              Have a nice weekend
                              Damien

                                @Nickjuh#225558 I just wanted to note.... Bunq Mastercard has a problem with online payments. We are facing it for months.

                                WORKAROUND: Create a NEW virtual card PER transaction make the transaction then remove virtual card. Otherwise use PayPal this verifies card once and continues to work.

                                  @kap-2296467536#225703 WORKAROUND: Create a NEW virtual card PER transaction make the transaction then remove virtual card.

                                  While this workaround might indeed work as you described, everyone that reads this should keep in mind that there is a limit to how many virtual cards can be created that includes cards that you block/delete. According to the Pricing Sheet that limit is 20 cards per year.