At bunq, efficiency and security are our top priorities 🙌 To make sure we keep your information encrypted and secure while providing simple and streamlined communication, we provide online support services through the following channels:
You can find an overview of available channels and how you can contact us here.
What about telephone support?
In order to answer your questions and resolve your issues quickly and efficiently, we provide Support in-app and through email. We ensure that all your private information is kept between you and the guide helping you. Our encrypted in-app support is the fastest and most secure way to have your questions answered right away!
We also created an SOS support feature to help you right away the best way possible, especially if you need a quick solution for an urgent problem. Find more information here.
In-app support chat: always real conversations
The safest environment for you to contact us is through in-app chat support. This way we can check and verify all of your account details in real-time to ensure your question is answered as soon as possible.
Our in-app support chat is available with a live guide 365 days a year, so you never have to worry about talking to a robot. You'll always speak with real people who are ready to help you right away 💪.
How do I contact in-app support?
In order to contact us please follow this link or check out the below steps:
- Go to Profile
- Tap on Settings in the right corner on top
- Choose Get Private Support
- Select the topic and you are done!
For more information, click here.
Multilingual support: international employees
Our talented, multi-language support team will automatically speak to you in English. We always take language requests, and will happily redirect you to a speaker of your preferred language if one is available.
It is possible that a support guide who speaks your language is not available - in this case we also offer a chat translation tool so you can always communicate with someone conveniently 🤝
Discover the bunq app