[REPORTED] Blocked card message, while app shows card is active

David-Night-Fox-2260538364

Meine Karte ist noch immer gesperrt, seit Monaten, obwohl ich es schon mehrmals dem Support gemeldet habe.

something-like-a-phenomenon

After playing around with it a bit more I realized that my issue was caused by the MasterCard 3D Secure check. As I had not verified my identity yet and my browser (Brave) was blocking all third-party scripts, the security check never popped up and MasterCard was unable to proceed.

In short: make sure that, when your identity was not yet verified by MasterCard, your privacy protecting tools (browsers, adblockers, ghostery, etc.) are not blocking MasterCard from performing this check!

Manuel-LesLilas

Comment un bogue aussi essentiel peut mettre autant de temps à être résolu ? Je galère à chaque paiement Amazon ou Paypal. Ca fonctionne aléatoirement une fois sur trois... Idem pour mon épouse'

Nikoleta

Manuel 🇫🇷 Hi there 👋

I checked and I see you reported this trough our in app support chat. We did request a bit more information from you, so please check the last message we sent and respond to it, so we can resolve this faster for you! Both your understanding and cooperation are much appreciated 🙏

Manuel-LesLilas

Nikoleta 🇧🇬🇬🇧 Hi Nikoleta, you asked me for a proof that the merchant implemented correctly the 3DS2 protocol. The merchants are Amazon and Paypal so:
1/ I'm quite sure you actually already know the answer to your question
2/ Whatever the answer is, it's not relevant because Bunq is not Apple and Amazon won't change their process to please you. So basically you're just punishing your customers here
3/ the new protocol is not even mandatory yet (end of June if I'm right)
4/ there are exceptions to it like for merchant that have a low rate of fraud or that are explicitly designated as "to be trusted" by the customer. So maybe you could help here.
"Supoort" is not asking the customer more questions to make him feel faultly or to buy time. I sincerely had the feeling that that's you were doing, so that's why I didn't get back to you.

I think Bunq knows precisely where the problem lies but isn't trying hard enough to solve it or at least isn't communicating in good faith about it.

Flo1979

Nikoleta 🇧🇬🇬🇧 Das es Probleme mit Amazon und der bunq Kreditkarten Zahlung gibt, ist ja nun wirklich nichts neues mehr.
Sicher das bunq hiervon noch nichts mitbekommen hat und mehr Informationen benötigt?

DanielL

Manuel 🇫🇷 Die Fragen vom Support empfinde ich als eine Unverschämtheit. Was ist bloß bei bunq los. Wie soll ein Kunde Einblick in die 3DS2 Implementierung von Amazon & Co. haben. Der Fakt, dass die Zahlung mit Karten anderer Anbieter funktioniert sollte doch ausreichen.

Nikoleta

Thank you for your feedback, bunqers!

Yes, we are aware of the issue and working on fixing this, but we are also currently looking into each case separately to make sure we can provide you with the best possible solution. @Manuel 🇫🇷 I'll escalate this to the respective team so we can fix this for you! Once we have more information we'll let you know within the app support chat.

Both your understanding and patience are much appreciated 🙏

Manuel-LesLilas

Nikoleta 🇧🇬🇬🇧 Merci Nikoleta

Diego-Yellow-Jaguar

We need this issue solved, is a big bug that bunq will lose a lot of users

New-Blue-Eagle-3479914181

Klotte travel card ik kan me saldo niet zien wordt telkens aangegeven dat ze hier op terug gaan komen ik wacht al 2 week niets gehoord

Jakob-Y

Michel For this issue you need to contact Private Support by going to the [Profile] tab > [Menu] 🌈 > [Get Private Support]. Check this article for more information.

TheRamsay

How can this still be a problem? It’s over five months since the first report. I am having. The same problem too. Please fix this soon. We pay the fee to use the accounts, because we want to be with Bunq as a bank. Please fix it so we don’t have leave.

NucleoCristal

Tengo el mismo problema

Nikoleta

M.J. Suárez Hi there 👋

Please contact us in the app chat (Profile > ⚙️ > scroll down > Need help? Get support) so we can manually fix this for you. Thank you for your understanding and cooperation!

Eru

Hat schon jemand Infos wie der Stand des Problems ist?

Ich habe auch eine online Karte die ich nicht benutzen kann. Ich bekomme auch die Meldung Karte ist gesperrt. Aber die Karte ist nicht gesperrt.

Pac-Man

Diego https://together.bunq.com/d/44466-update-on-3ds

Sebastian-Golden-Quokka

Same issue here with my business account card. Was working nominally for a few weeks and then Bunq stopped working altogether (how's that for a slogan). All the while I had zero feedback or indication that my card was blocked. Could it be that maybe the all 3rd-party payment clients around the globe stopped working at the same time? Nope just Bunq shadow-blocking my card, hoping I don't find out.

Nikoleta

Sebastian Hi 👋

I checked and I see we picked up your ticket in the app, please check our message there 🙏

Harald-Green-Lion

I try to buy some stuff form Amazon since Sunday with my business account credit card without success. Private support communication is pretty useless. I only get "we are working on it"...