International payment issue

Karl-Magenta-Panda

How to I get my money back for an incorrectly duplicated transaction?

Recently, I did an international payment. The recipient got his money correctly. But my account shows the payment as being duplicated. One transaction shows status “sent.” The other, status is “unknown.” Meanwhile my account is impacted. I only did the payment once. Has this happened to you too?

Simon-Lime-Badger

Karl Hi Karl, happened to me too. The payment will be refunded, if the dealer does not collect it, usually within 7 days:
https://together.bunq.com/d/27036-everything-you-need-to-know-about-refunds

pbruins84

Karl What kind of payment? A SEPA transfer, a card payment?

Karl-Magenta-Panda

Peter B It was a transfer, from NL to Mexico.

Karl-Magenta-Panda

Not sure how to contact Bunq

Jakob-Y

Karl For contacting TransferWise and/or bunq, see the last question of the TransferWise payment FAQ here: https://together.bunq.com/d/4957-transferwise-payments-faq/5

If you need to get in touch with bunq support about your transfer, you can contact Private Support by going to the [Profile] tab > [Menu] 🌈 > [Get Private Support]. Check this article for more information.

If you need to get in touch with TransferWise, you can email them at bunq@transferwise.com or contact them via chat or phone here. Remember to always quote your TransferWise ID (shown on your payment in the bunq app) whenever you contact TransferWise.