Got questions about your Wise transfer? Check out the most frequently asked questions below!
Why hasn't the money I sent arrived?
It can take a few days for the money to arrive on the recipient's account (usually up to 2 business days). If the money hasn’t arrived by the estimated delivery time, Wise can provide you with a PDF transfer receipt that can be used to locate the funds at the beneficiary bank.
How long will my transfer take?
Wise always moves your money as quickly as possible. When you set up a transfer you will see an estimate of how long it will take. This depends on two things:
- The country you’re sending money to.
Every currency and country is different. Converting your money can take a maximum of two working days, but this happens very rarely. The speed of your transfer depends on how quickly your recipient’s bank can process your money.
- The time you made the transfer.
Wise handles your money during normal banking hours. Times also may vary if the country you’re sending money to has a national holiday.
Can I change my recipient’s bank details?
The recipient's details can only be changed up until the point that Wise has paid out your money. After your money has been paid out, the recipient's details can no longer be changed.
You can get in touch with Wise at email@example.com or contact them via chat or phone here. Remember to quote your Wise ID (shown on your payment in the bunq app) when you contact Wise.
Can I reverse or cancel a completed transfer?
All transfers completed by Wise are final and Wise cannot reverse or recall payments.
Wise does not have the ability to be involved in disputes between senders and recipients, so we strongly recommend you know and trust the person or business you are sending money to.
Once funds have been sent to a recipient's account and are marked as complete, transfers are final.
Can I cancel my transfer?
You can’t personally cancel a transfer, but if you get in touch with Wise support they can cancel the transfer for you. Keep in mind the transfer can only be canceled up until the point Wise pays out your funds. Once the money has been sent to the recipient, it’s not possible to cancel the transfer anymore.
Need further help?
If you are looking for more information about the currency you're sending to, check here!
If you need to get in touch with bunq support about your transfer, you can contact Private Matters.
If you need to get in touch with Wise, you can email them at firstname.lastname@example.org or contact them via chat or phone here. Remember to always quote your Wise ID (shown on your payment in the bunq app) whenever you contact Wise.
Keep in mind that the above only applies to outgoing transfers. Incoming transfers must be received in euros, so feel free to use Wise to help you with the currency conversion by checking out their site 👍.
Want to learn more?
Explore more bunq knowledge here. 🌈