• Uber and tips pre auth not clearing

It happens to me continuously, over and over.
Pre authorizations done on my CC from Uberats for tips are not getting cleared automatically... months (found since September 2020) despite the description mentioning that in “X” days, if the supplier does not collect money, the hold/pre authorization will be removed is ZERO... meaning in the past.
I had to go back manually and check all the pre authorizations for tips not cleared.
This is very bad.

    @Gianguido#214358 What did Support say about this? They should be able to check in their systems what is going on with these payments. If you haven't reported them yet, please do so.

      @Jakob-Y#214365 They spoke about transactions stuck... but frankly I can’t immagine how it is possible no reconciliation happened on stuck transactions since September. Small amounts, but they pile up. Answer from Helpdesk as usual very thick.

        2 months later

        It happens t me continuosly since last few month as well. Frankly, quite annoying

          4 years later

          Bunq are clearly not handling autorisations properly. If I rent a car but owe nothing at the end, my regular bank reverses the "deposit" pre-authorisation transaction the following day. With Bunq you have to wait 30 days, light a candle, hope the stars are aligned properly and contact support.

            Write a Reply...