bunq Update 18 FAQ 📚
Hey bunqers! 🌈
With the exciting bunq Update 18, here comes a new FAQ. Check out all the details regarding new features that make life easy:
1. Overview of bunq Update 18
- What's new with the latest bunq Update?
With this Update we made sure to focus on two main actionables: provide you with a better local banking experience and improve the app. Now you can add a local European IBAN to your existing bunq account and our Spanish users can get a Spanish IBAN for the best local experience 💸
You can check the most important questions below so that you can learn more on how to bank like a local and also how to use the improved features we prepared for you.
Make sure to check out the rest of features we prepared for you here ✨
2. Bank like a local
- What’s Local IBAN and how do I use it
To bank like a local, you need a local IBAN. Now you can create your own local IBAN while you keep your Dutch IBAN. Learn more about this here.
- And how does the Local IBAN invoicing work?
When you apply for a foreign sub-account, we have to run some more checks and this can include an additional verification to comply with the local regulations. This is why we charge our personal users a small one-time fee of €9,99 and business users - €29.99. This fee is applied for each Local branch you choose.
- How does the Local currencies BETA feature work?
If you’re among the first 100 users, you’ll get access to the Local Currencies feature and can report bugs and suggest improvements during the BETA period.
While you’re using the Beta feature, we’d love to hear your feedback, as well as any bugs you might run into. You can learn more on how to get your BETA version now here
- How can I get a Spanish IBAN as a Spanish resident?
Simply open a new sub-account or visit the address settings to get started 🙌
You can check more info on how to get your Spanish IBAN easily here
- Can I keep using my existing NL IBANs when I get my Spanish IBAN?
When switching to Spanish IBANs as a Spanish resident this will automatically apply to all your new sub-accounts. However you’re free to keep using your existing Dutch IBANs as usual! 🇪🇺
- Is it mandatory to switch to ES IBANs for Spanish residents?
You can keep bunqing as usual with your Dutch IBANs. Looking for Spanish IBANs at a later moment? 🇪🇸 Simply visit the address settings to get started
3. Improved App
- What’s new with the Profile tab?
Have access to everything you need easily! Now on the Profile tab you can see your Trophies, exclusive Deals that save you money, Tribes, Add-ons and Common Goals. All with a new and cleaner design. We moved the Events to the Home tab for your convenience. 📲
- Never miss a direct debit! How direct debit reminders work?
To make sure that you always accept the direct debits in time we will make sure to send you a reminder that this payment request is about to expire 💌
You can choose to either always accept your direct debits or accept them manually. Learn more about how to set this up here
- Let me show you how that works!
Our app is intuitive and our Together pages are always updated but sometimes a little hand from our support team is required! We're here to show you exactly how to find what you need. For more details about it check this topic
- App search? How can I search through the app?
On any tab in the app you will see our magical search bar✨
Get to any feature, setting or payment in no time, simply by starting a search from anywhere in your bunq app.
If you have an iOS device - simply scroll down the screen and the search bar will appear. If you have an Android device - click on the 🔎 button everywhere across the app.
For these and other improvements, update your app today! 🏃♂️
Stay tuned for more updates in the coming weeks!
Want to learn more?
Explore more bunq knowledge here 🌈