ZeroFX with extra 0.5% extra fee?

Louw

Als ze dit echt doorzetten mogen ze het maandbedrag van de pakketten wel verlagen..

YY

It would be great to see an explanation from Bunq, as this is a price raise while imo it would be better to at least allow $500 a month with actual ZeroFX and after charge the 0.5%. As the monthly plans already got a higher fee this is just another hit on many customers who will serious consider other fintechs who do offer ZeroFX

johannes

Youssef Guess they decided to do it quiet this time, as there isn't really any justification for this price increase..

YY

Johannes 🇦🇺 I am afraid so and that is very unfortunate because the monthly fee just got raised a short while ago. Thats why at least I do hope a explanation. Some other fintechs only charge in the weekends for instance and others charge nothing if you are a paid customer.

For Bunq this might work out bad as many potential customers will find other fintechs or current customers leave the bank as it becomes to expensive for the benefits

DanielL

Vielleicht spekuliert bunq darauf, dass die Mehrzahl der Kunden diese Änderung gar nicht bemerkt. Ich habe zumindest keine offizielle Mitteilung erhalten.

Flo1979

Daniel 🌻 Die Mehrzahl der Kunden wir ZeroFX ohnehin niemals genutzt haben oder wenn, dann so selten, dass es einfach keine Rolle spielt, beziehungsweise es auf die paar Cent gar nicht ankommt.
Diejenigen, die wirklich oft in nicht Euro Ländern unterwegs sind, vernachlässigt bunq nun eben leider.

johannes

FloLoL79🌈 Die Mehrzahl der Kunden wir ZeroFX ohnehin niemals genutzt haben

Würde ich nicht sagen, nachdem bunq erst viele Kunden mit Produkten wie der "Travel Card" angeworben hatte.

DanielL

Das sehe ich auch so, bunq wirbt auch noch immer mit ZeroFX. Außerdem sind meiner Ansicht nach alle bisherigen und auch diese geplante Preiserhöhung entsprechend der aktuellen Rechtsprechung des BGH und des EuGH schwebend unwirksam. Da kann auf bunq einen ziemliche Rückforderungswelle zukommen.

Christoph-Green-Frog

I asked bunq. They explained networking fee only applies if you decide to pay in local currency. Right now we pay in Euro even if we use cards in the US btw.. the dollar amount is auto converted into euros . In the future we can decide to keep it in USD or any other currency. Then 0.5 % network fee applies. If we continue using it with Euro as of now there is no 0.5 %.

Gerhard-Yellow-Frog

Christoph That makes no sense because if you pay USD from a USD account there would be no “MasterCard exchange rate”, which is listed in the pricing document.

Gerhard-Yellow-Frog

Christoph But it would be awesome, if true. Don’t get me wrong :)

johannes

Christoph The pricing doc says it's for all payments or why can't @bunq shine some light on this?

Christoph-Green-Frog

Gerhard That’s correct but keeping USD amounts in bunq requires efforts for bunq so they charge with 0.5 % for that. What’s the use case for foreign holdings and local payments. You stay longer abroad or live there, currency fluctuations…. It’s not for common travelers who use the card in London high street shopping tours

Christoph-Green-Frog

Gerhard I let them know to clarify this officially. Bunqers are too smart not to find the needles …😉 bunq official communication isn’t quite yet where it belongs 😄

YY

It would be great if this 0.5% fee only apply to those with local currency and that sounds kind of reasonable as Bunq need to set a lot in the background to offer this. And indeed @bunq should help us and clarify

Maurits-Aquamarine-Akita

I’ve got a reaction from Bunq:

With bunq, you save money on conversion when spending abroad by getting the real exchange rate. Soon you’ll also be able to receive, convert, hold and spend in multiple foreign currencies without having to leave your bunq app with Local Currencies.

To enable this we need to create and maintain a complex network of branches, entities and partnerships that come at a significant cost. Additionally we need to cover the risk of currency fluctuations whilst the FX markets are closed. To cover these costs we’re introducing a ‘Network fee’ of 0.5%.

ZeroFX will continue to give the real exchange rate for all our Easy Money and Easy Green users. This applies to all card payments and the newly introduced currency conversions from the bunq app.

The type of payments the network fee is applied to, is shown on the pricing list. There you can see an amount + "netwerkkosten" or "network fee".

Gerhard-Yellow-Frog

Maurits 🙈

DanielL

Maurits Verstehe ich richtig? Bunq berechnet nun unter anderem auf alle Kartenzahlungen in Fremdwährung eine Netzgebühr um die Fremdwährungskonten, die damit ja erstmal nichts zu tun haben, zu finanzieren?

Sandermm

Tja hier hoef je niet voor bij bunq te blijven, deze “netwerk few” is net zo duur als de wisselkoers bij knab. En voldoende andere “unicorn” concurrenten die dit gratis aanbieden. Jammer gewoon dus weer een extra kostenverhoging.

Maurits-Aquamarine-Akita

Daniel 🌻 I think that’s the case unfortunately. Quite disappointed.

Johannes-Red-Panda-463593470

Daniel 🌻 So verstehe ich es auch. Eine absolute Nischenanwendung wird quersubventioniert. Da hätte ich eine verursachungsgerechte Gebühr besser gefunden.