bunq Together

blokkeren incasso

Deborah-Silver-Shark

Er wordt maandelijks een bedrag van mijn account afgeboekt door Strea-Com dit is niet herleidbaar waar het van is. hoe kan ik deze incasso blokkeren

Jakob-Y

Deborah Is it through a card payment or via a direct debit? I will assume you mean a direct debit, but please correct me if that's wrong. First thing to do is to check if you have added them to your list of automatically accepted direct debits. To do this:

Go to the Home tab
Tap on Total button
Open the Settings at the top right
Go to Automatically accepted Payments, then choose Direct debits
In that list, look for the merchant (Strea-Com). If they're in there, you can tap on the entry and choose the menu option at the bottom to remove them from the list.

Next setting you can check is the "Automatic Debits" setting. That is individual for each of your sub-accounts, so you'd have to go to the Home tab, then choose the affected sub-account, open the settings at the top right and then tap on Automatic Debits. You can choose between the following options:

If you turn this Off: When a new direct debit comes into your account, you get a push notification and then you have 5 days to decide whether you want to pay it or not. If you do not respond, after 5 days it will automatically get declined.
If you turn this On: When a new direct debit comes into your account, you get a push notification and then you have 5 days to decide whether you want to pay it or not. If you do not respond, after 5 days it will automatically get accepted.

So both options are fine if you look into your bunq app every few days, but if you're afraid of automatically accepting a direct debit that you forgot to respond to, you have the option to turn it off.

Of course, regardless of the options above, after you have paid via direct debit, you always have 8 weeks or so to claim back the money from the merchant - no questions asked. Just open the payment in your bunq app, and you will have the option to request a refund. More information about that can be found here → https://together.bunq.com/d/5873

If there's something unclear, feel free to ask.

Deborah-Silver-Shark

Bovenstaande allemaal al gedaan en uitgezocht, maar het betreffen afschrijvingen/incasso's op de credit card. En ik wil voorkomen dat er opnieuw een afschrijving plaats vind

Jakob-Y

Deborah afschrijvingen/incasso's op de credit card.

Credit / Debit card payments work differently, because they come through the Mastercard payment network. Here you don't really have the granularity of being able to allow or disallow certain merchants.

What you can do is freeze a certain card (by going to Home > Cards > select the card > Freeze) which will make it so that no payments can be made anymore with this card. However, this will of course also affect any other merchants that use the card that you've frozen and you won't be able to use the card for shopping anymore while it is frozen. You would then have to get a whole new card instead. (Remember to update your other subscriptions!)

As for the payments that already appeared on your account, if you're sure that Strea-Com doesn't have any legal claim to your money, you would have to first ask them for a refund and if they decline, you have the option to initiate a refund request right from your bunq app. Just answer a few quick questions and the bunq team will take it from there and update you about the process, for example if they need any additional documents.