Hey bunqers 🌈
In case where you experience issues with the opening of a minor's account, you can check if the following sources can help you troubleshoot the error:
Different surnames
If your surname differs from your child's, the verification process for opening a minor account may take longer than usual. However, you can speed up this process by providing us with your child's birth certificate as proof of your relationship. You can submit this document through our Support Center.
Accepted documents
Another factor that could contribute to a delay in the verification process is the submission of an unsupported identification document. It's important to ensure that the documents provided during the verification process are valid and acceptable. Further information can be found here.
Waiting list
It might happen that your child get asked to joint the waiting list. You can check what this means here.
Related topics
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