Hey bunqers 🌈
Your safety is our number one priority! We're committed to ensuring your money stays secure with us, and we do this by adhering to European laws.
How do we keep your money safe?
We have a dedicated Compliance Team in place to ensure all bunq transactions are legal and in accordance with our Terms and Conditions. They monitor user activity and identify any suspicious behavior.
My account was restricted. What will happen now?
The advanced technology system we use automatically limit accounts that pose a risk or suspicious activities were detected on your account. We'll always inform you if this happens, and your account will then be under review.
The Compliance Team will carefully review your account within 5 working day. They'll look in detail to investigate the suspicious activity and decide to either (1) lift the restrictions from unblock your account, (2) permanently block your account, or (3) reach out to you for additional information if needed.
If the review takes more than the above mentioned time frame, you can always reach out to our Support Center.
Related topics
Want to learn more? Explore more bunq knowledge here ✨