Hey bunqers 🌈
Your safety is our number one priority. We're committed to ensuring your account, funds and personal data stay secure with us.
How do we keep your account safe?
We have a dedicated Compliance Team in place to ensure all bunq transactions are legal and in accordance with our Terms and Conditions. They monitor user activity and identify any suspicious behavior. We’re also using in-app security features, adding an extra security layer to your bunq account:
- Detection for remote access software: To prevent further loss of funds, we've placed a security feature that identifies the use of remote access applications like AnyDesk. Upon detection, we’ll automatically place a payment limit on your bunq account to prevent potential fraudulent transactions.
- IBAN-name check: Reducing the chances of incorrect transfers and potential fraudulent transactions, we've implemented a feature that prompts you to verify and confirm the details if a mismatch is detected between the recipient's name and their IBAN.
- Extra security warnings: Helping you stay vigilant and avoid falling victim to scams, we've introduced additional alerts that will notify you during potentially risky actions such as approving a login, initiating a payment, or modifying your daily limit.
- Reset your Security Code: For your safety, all other active login sessions will end after you reset your Security Code. If you want to log into your bunq account on a new device, you need to again verify your identity. This measure enhances the security of your account, particularly if you suspect it has been compromised.
If you somehow can’t recover the access to your account while following the steps above, don’t hesitate to reach our SOS Support at +31208083666. Using this automated flow, you’ll be able to temporarily block your card and bunq account within 1 minute. This will keep your account and funds safe until you regain access. If you suspect your account was hacked, please report the case by filling this form.
My account was restricted. What will happen now?
The advanced technology system we use automatically limits accounts that pose a risk or if suspicious activities were detected. We'll always inform you if this happens, and your account will then be under review.
The Compliance Team will carefully review your account within 5 working days. They'll look in detail to investigate the suspicious activity and decide to either (1) lift the restrictions from your account, (2) reach out to you for additional information if needed, or (3) reach out to you for additional information if needed.
If the review takes more than the above mentioned time frame, you can always reach out to our Support Center.
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