One time FX payments FAQ

Elise

Hey bunqers 🌈

Wondering how to convert payments in other currency to Euros, so you receive it in your bunq account? Or how to convert your payments from Euro to another currency?

Got questions about your one time FX payment? Check out the most frequently asked questions below!

Why hasn't the money I sent arrived?

It can take a few days for the money to arrive on the recipient's account (usually up to 2 business days). If the money hasn’t arrived by the estimated delivery time, you can export a bank statement that can be used to locate the funds at the beneficiary bank.

How long will my transfer take?

When you set up a transfer you will see an estimate of how long it will take. This depends on two things:

The country you’re sending money to.

Every currency and country is different. Converting your money can take a maximum of two working days, but this happens very rarely. The speed of your transfer depends on how quickly your recipient’s bank can process your money.

The time you made the transfer.

One time FX payments are handled during normal banking hours. Times also may vary if the country you’re sending money to has a national holiday.

Can I change my recipient’s bank details?

After the funds get paid out, the recipient's details can no longer be changed.

Can I reverse or cancel a completed transfer?

All one time FX payments are final and we can’t reverse or recall them. Once funds have been sent to a recipient's account and are marked as complete, transfers are final.

Can I cancel my transfer?

You can’t personally cancel a transfer. Once the one time FX payment has been sent to the recipient, it’s not possible to cancel the transfer anymore.

What are the fees?

The fees depend on the currency and the amount you’re sending. Before making the payment, the fees will be shown on your screen.

I want to cancel the transfer I did, how do I do that?

If you want to cancel the payment because the other account isn’t reachable, you’ll need to settle this with the receiver or their bank.

I got an error message "The item you requested could not be found", what should I do?

You get this error when making a one time FX payment payment from a connected account you're not the owner of. Make sure to make the transfer from a personal Bank Account which you own 🚀

I got an error message ““Error: the smallest amount a recipient can get is 10 RPL/any other currency.”, what should I do?

When you start to make a one time FX payment and you stop typing after 0.5 seconds, the amount already entered will be registered in the backend and you may receive the error regarding “the smallest amount a recipient can get is 10 RPL/any other currency”.

This isn’t a bug but simply how the system is set up. Therefore, you can continue entering the amount you want to transfer by dismissing the error.

Can I make one time FX payment as a Connect?

It's not possible to make a one time FX payment from a Connect account.

Need further help?

If you are looking for more information about the currency you're sending to, check here!

If you need to get in touch with bunq support about your transfer, you can contact Private Matters.

*Keep in mind that the above only applies to outgoing transfers. Incoming transfers must be received in euros, so feel free to use one time FX payments to help you with the currency conversion.