Wondering how to convert payments in other currency to Euros, to you receive it in your bunq account? Or how to convert your payments from Euro to another currency? Wise is here to help us convert outgoing or incoming payments.💸
Got questions about your Wise transfer? Check out the most frequently asked questions below!
Why hasn't the money I sent arrived?
It can take a few days for the money to arrive on the recipient's account (usually up to 2 business days). If the money hasn’t arrived by the estimated delivery time, Wise can provide you with a PDF transfer receipt that can be used to locate the funds at the beneficiary bank.
How long will my transfer take?
Wise always moves your money as quickly as possible. When you set up a transfer you will see an estimate of how long it will take. This depends on two things:
- The country you’re sending money to.
Every currency and country is different. Converting your money can take a maximum of two working days, but this happens very rarely. The speed of your transfer depends on how quickly your recipient’s bank can process your money.
- The time you made the transfer.
Wise handles your money during normal banking hours. Times also may vary if the country you’re sending money to has a national holiday.
Can I change my recipient’s bank details?
The recipient's details can only be changed up until the point that Wise has paid out your money. After your money has been paid out, the recipient's details can no longer be changed.
You can get in touch with Wise at firstname.lastname@example.org or contact them via chat or phone here. Remember to quote your Wise ID (shown on your payment in the bunq app) when you contact Wise.
Can I reverse or cancel a completed transfer?
All transfers completed by Wise are final and Wise cannot reverse or recall payments.
Wise does not have the ability to be involved in disputes between senders and recipients, so we strongly recommend you know and trust the person or business you are sending money to.
Once funds have been sent to a recipient's account and are marked as complete, transfers are final.
Can I cancel my transfer?
You can’t personally cancel a transfer, but if you get in touch with Wise support they can cancel the transfer for you. Keep in mind the transfer can only be canceled up until the point Wise pays out your funds. Once the money has been sent to the recipient, it’s not possible to cancel the transfer anymore.
What are the fees?
The fees depend on the currency and the amount you’re sending. Before making the payment, the fees will be shown on your screen. The payment fees are paid directly to Wise.
I want to cancel the transfer I did, how do I do that?
If you want to cancel the payment because the other account isn’t reachable, you’ll need to settle this with the receiver or their bank.
I got an error message "The item you requested could not be found", what should I do?
You get this error when making a Wise payment from a connected account you're not the owner of. Make sure to make the transfer from a personal sub-account which you own 🚀
I got an error message ““Error: the smallest amount a recipient can get is 10 RPL/any other currency.”, what should I do?
When you start to make a payment using Wise and you stop typing after 0.5 seconds, the amount already entered will be registered in the backend and you may receive the error regarding “the smallest amount a recipient can get is 10 RPL/any other currency”.
This isn’t a bug but simply how the system is set up. Therefore, you can continue entering the amount you want to transfer by dismissing the error.
I’m stuck in a loop where I have to log in both the bunq app and Wise over again, what should I do?
In this case, you can check auto logout. If it’s set to 0 seconds, the app first connects with Wise and
then redirects to the bunq app but forgets about the Wise connection. Therefore it starts from
scratch, which causes the loop. You can simply change your auto logout settings and set them to a different (higher) metric.
Can I make Wise transfers as a Connect?
It's not possible to make a Wise payment from a Connect account. This has to do with the limitations on the side of Wise. Your bunq account is linked to your personal Wise account and while on our side, we do offer a Connect feature, this isn’t possible on the side of Wise.
Need further help?
If you are looking for more information about the currency you're sending to, check here!
If you need to get in touch with bunq support about your transfer, you can contact Private Matters.
If you need to get in touch with Wise, you can email them at email@example.com or contact them via chat or phone here. Remember to always quote your Wise ID (shown on your payment in the bunq app) whenever you contact Wise.
Keep in mind that the above only applies to outgoing transfers. Incoming transfers must be received in euros, so feel free to use Wise to help you with the currency conversion by checking out their site 👍.
Want to learn more?
Explore more bunq knowledge here. 🌈