• support chat

@New-Bronze-Buffalo-2230630474#256738 Hey 👋,
You can contact bunq Support in the app by following these steps:

  1. Go to Profile
  2. Tap on Settings ⚙️in the right corner on top
  3. Scroll to the bottom, tap on Need help? Get Support, then choose Personal Support

As an alternative, you can also send an email to support@bunq.com from the email address you’re registered at bunq 🌈

    7 months later

    Necesito ayuda urgente

      a year later

      Hi Team,
      I just received a message thaton my Phone my debit card payment has been refused by Apple Pay.
      Does this have to do with fraud?![](src)

        And then you get a bot with AI generated answers which dont help in any way!!! Frustrating

          @Henry-Azure-Badger#290019 Dat is alleen de eerste reactie. Als je op de "I still need help" knop drukt, kan je contact opnemen met een menselijke bunq medewerker.

            @Pariot-New-Bird#290017 Don't tap that link! That's a phishing message. Bunq will never send you such important info via sms.

              @thijsoost#290022
              Hi Thijs,I was already afraid of that.
              Do I need to do anything else?

                Hey @Pariot-New-Bird#290025 🙏

                Thank you so much for letting us know!

                I've already taken immediate action against this account by reporting this to our responsible department, but I still suggest blocking this phone number to avoid receiving similar messages. More info on how to prevent future phishing attacks can be found here 🌈

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