Is it possible to disable the email notifications?

Wouter-Purple-Dragon

thijsoost

Wouter Hi Wouter! Unfortunately, it's not possible to disable the email notifications at the moment. You can however create a filter in your email client to filter out those emails and send them straight to your archive/trash.

New-Teal-Squirrel-4119614047

Thijs The problem for me is opposite 😂 I don't even receive any Email notifications upon receiving payments or pre-scheduled transfers.

thijsoost

Masoud And you've enabled them in the settings?

New-Teal-Squirrel-4119614047

Thijs Yeah, it is all enabled and I even added one extra Email and confirmed the initial email and the second one via Email received "from Bunq" ! All efforts in vain and no single Email notifications yet.

thijsoost

Masoud That's strange! Have you contacted bunq support about this?

New-Teal-Squirrel-4119614047

Thijs Yes,I did a few days ago but no feedback

alice-lime-puma

Hey all! Our guides are able to check and adjust the marketing preferences for everyone 🙌 This way we can ensure that you receive the emails you wish to receive at all times 🌈

New-Teal-Squirrel-4119614047

Alice 🇬🇧 🇫🇷 🇭🇺 This is Bunq feedback I received for payments _received email notifications issue : " We currently do not send emails about receiving payments by default, this is not option at the moment. You only receive a push notification for such activities." -----> In short , it is not supported ( why is it there selectable by user then?! 🫨😏)

alice-lime-puma

Masoud I've reached out to our team to see what exact "Payments" emails we send out to shed some more light on this, and further explain this feature 🙌 We'll get back to you about it ASAP 🌈

alice-lime-puma

Masoud Hey Masoud 👋 I'm back with a more elaborate answer. We send emails within the 'Payments' category for failed card payments caused by insufficient balance or an inactive card for instance, Auto Vat, payment investigation confirmation and updates, refund requests, payment sorter and chargeback requests. The option to select "payment" emails refers to these topics. We don't send emails for receiving and sending transfers at the moment 🌈

New-Scarlet-Weasel-3990272495

I started sending messages to bunq about receiving email notifications upon payment in October 2023! Still no fix and they just closed the ticket this month. This is ridiculous. I’m really flabbergasted about the customer service

marko-

Hey there, Bart 👋 Thank you for being apart of the community!

It seems you're currently experiencing a bug. Our developers are already aware of the situation and are working on a solution for you. Before they can release a fix, they will thoroughly test everything, which takes time. This is done to make sure everything runs smoothly and to give you the best possible bunq experience. Once a fix has been released, you’ll be notified in the app 🚀

New-Scarlet-Weasel-3990272495

Marko 🇬🇧🇧🇬 I know you’re working on it. But it’s frustrating that it is taking so long. And then finding out because of my plan I also can’t use Zapier to update myself on payments… I hope you understand.

Please allow me to use Zapier as a compensation for your email notification issue. I’m on an easy bank business plan

New-Scarlet-Weasel-3990272495

Hello Marko 🇬🇧🇧🇬 ? Pls respond

New-Scarlet-Weasel-3990272495

Hello someone from Bunq (@Alice 🇬🇧 🇫🇷 🇭🇺 @Marko 🇬🇧🇧🇬 or @Thijs ?), I would really appreciate it if Zapier could be made available for people on plans like easy bank business, so I can have a (temporary) fix to YOUR email notification issue. I really don't understand I have been waiting since October for a fix, but no alternatives have been presented.

thijsoost

Bart Unfortunately I don't work at bunq, I'm just a user like you!

thijsoost

Bart If you have a question for bunq, please contact bunq via the in-app chat (Profile > Support Center).

New-Scarlet-Weasel-3990272495

Thijs I've done that countless times... They closed my ticket (I guess they're getting tired of a customer asking to bug fix or granting a solution). Last time in this chat Marko replied two days after my post, now it's been over a month later with no respons.

purple-axolotl-dinosaur

Hey Bart 👋

Thanks for reaching out! We always aim to offer the best support to all of our amazing users, and we are gutted when we don’t meet your expectations. Recently, our support team has been a bit busier than usual, but I assure you they’re doing their best to assist you as quickly as possible! I've checked your account and it seems like our support team has gotten back to you with possible solutions for your questions! If you feel like you weren't properly assisted or have more questions please send out another message from that ticket and one of our support guides would be happy to help you out with more solutions! 🙏

Also please, know that when you open a ticket with us you'll initially see an automatic response from our Finn AI-assistant with proposed solutions, if you then send a new message you'll be redirected to one of our support guides who will get back to you shortly 🤖 🤝

As for the bug you're experiencing, to ensure that a fix for a bug will be implemented correctly before it’s released, our developers will thoroughly test the scenario to confirm that everything is running smoothly. While the solution time may vary depending on the bug’s complexity, we treat each report with utmost care, as it's always been our priority to give you the best bunq banking experience possible 🙏

Once a fix is released, we'll notify you via a notification in the bunq app right away 📲

This doesn’t mean that your concerns have been dismissed – they are highly important to us. We're committed to listening to the voice of our users, and we'll utilize your feedback to improve our services in the future 🚀