Charge for additional sub-accounts

Bastiaan

Lorand you can contact support via the in-app chat: https://together.bunq.com/d/32181-how-do-i-contact-support

New-Taupe-Tiger-739806307

Hi,

I also stumbled across the same thing during my Easy Bank Trial. It really feels a bit like scam, as I am unable to find any reference for the additional 19 Euros for 25 additional IBANs in combination with Easy Bank. As per "Consumers / Business Pricing" PDF [1], I expect that "N/A" translates to "not possible to create more than one extra account". Yes, the row is describing "additional 25 IBANs" but where is the price for the "initial 25 IBANs" for Easy Bank accounts? Please let me know.

I switched to Easy Money anyway, as I want to share several joint accounts. I initially thought only the "creator" of the joint account will be billed accordingly to the sub-account rules. Now the 19 Euros got refunded.

Please, dear bunq team, this just does not feel right. Fix the PDF or create a hard-limit for sub-accounts on Easy Bank. At least issue a warning before charging 19 Euros per month!

[1] https://assets.website-files.com/626045a016f5876d0cf83a9f/62cc001e612809251ae52a63_20220711_consumers_business_pricing_EN.pdf

Jakob-Y

Sabrina Agreed, the „N/A“ thing should get fixed or just make it impossible to have additional accounts as Easy Bank member. After all, it never really makes sense to spend 20 Euro extra because you could just upgrade to Easy Money or Easy Green which both would be cheaper.

I can tell you that when you are on Easy Money/Easy Green and you create a 26th account there is also no warning. This would be great if it could be added, because not everyone is even reading the pricing list in detail.

New-Vermilion-Hawk-1157238559

I have the same issue for 3months now. Cant fix it

thijsoost

Bruno Then please contact bunq support.

New-Vermilion-Hawk-1157238559

Bruno It’s now fixed

New-Blue-Bear-3386955120

Jakob Inderdaad!

New-Fuchsia-Akita-3306451494

Lorand Switch to the 8,99€ plan right now it’ll change the price.

Joeri-Silver-Lynx

Thijs
closing sub-accounts will only help after 60 days have expired as users can ‘unarchive’ the subaccount during that time and they will count against one’s quota* until the 60 days have passed. (* 1 or 25)

https://together.bunq.com/d/51686-25-ibans-sub-accounts-monetary-accounts

Joeri-Silver-Lynx

Bruno Can you share how? Did you change/do something or was it matter of time?

New-Pink-Crocodile-2564451091

Lorand Guten Tag ich bekomme mein Arbeits Lohn am 16.08.22 bitte wegen Rechnung gedulden bis 16.08 und immer 16 des Monats bekomme mein gehalt danke

Gianguig

Marvali
Hi 🖐,
this is a community of users, no one has access to your data or account. You need to contact bunq support if they can do anything about your request... just to set expectations, I am not sure this can be done:
🌈 https://together.bunq.com/d/1038-how-can-i-contact-bunq

For the future, would be great if you have a question you create a new thread and NOT attach your question completely un related to another tread.
Regards
GG

New-Pink-Crocodile-2564451091

Joeri Bitte unter konto auf lösen die brauche ich nicht danke

Gianguig

Marvali
I am sorry.. what do you mean?
If you need something specific please open a new thread with a meaningful title and explain what you want to ask the community.
DO not add random questions or statements to just any tread.
GG

Kenneth-Indigo-Turtle

I don’t need 25 Ibans

thijsoost

Kenneth You don't have to use them.

New-Green-Shark-2040052140

Ik heb dezelfde probleem. Ik betaal altijd €2,99 maar nu staat er opeens €43,98. Aub Bunq help mij

Jakob-Y

Bawer Hi Bawer, this is the community forum. If you want bunq to assist you with an invoice, please contact them through Private Support chat. You can get to it in the app by following these steps:

Go to Profile
Tap on Settings in the right corner on top
Scroll to the bottom, tap on Need help? Get Support, then choose Personal Support

Also it might be a good idea to close the sub-accounts that lead to this extra charge. In the Easy Bank plan, only a limited amount of sub-accounts are included.

p2baron

Hi, I'm also running into this issue. I got bunq easy bank and finally talked my girlfriend into opening opening a bunq easy money account. This way we can have a shared bank account.
Now all of the sudden she gets charged 19 euros for 25 ibans and she feels like she getting scammed/shoved into taking a more expensive account.
That's no way to treat your customers. She didn't even got a warning or message that these costs will be applied. Else she would never have transferred her savings to bunq.
Is there a way to get around this? She needs a checking account, saving account and access to our joint account.

New-Lilac-Sloth-1702461962

Pieter Paul Are you sure that she really subscribed to Easy Money or Easy Green? Technically, 25 IBANs are already included in those plans.

Jakob-Y

Pieter Paul This charge wouldn't show up for Easy Money customers (only if they create a lot of sub-accounts, over 25). Check her plan in her bunq app to make sure she is really on Easy Money.