bunq Together

I cant use Google pay

Godmiggy

I cant use google wallet

Gianguig

mig Hi 👋,
Take a look at this document and linked ones, might help:
🌈 https://together.bunq.com/d/8480-what-is-google-pay-and-how-do-i-enable-it/2

Good luck 🍀
GG

Godmiggy

GG How does this help I need a verification code.... just look at the picture smh

Gianguig

mig Hi 👋,
I reported the document as there are conditions on where you can use Google Pay (like the country you registered your account in). From your messages I did not get to know that. So if you check the document you will find out.

If all is in place you might want to try to delete the bunq App from your device and re install it fresh from the Google App Store.

If still does not work, I would open a request with bunq support via the in App feature:
🌈 https://together.bunq.com/d/1038-how-can-i-contact-bunq

Good luck 🍀
GG

Jakob-Y

mig You need to follow a different flow/adjust settings. If you‘re being asked for this verification code like in your screenshot then you won‘t be able to continue. That‘s why GG linked you the instructions. Make sure to follow them and it should work 👍

Gianguig

mig Hi 👋,
I am not an Android user and I found this on another tread:

You can solve the issue by following these steps:
1 Open the settings of your phone
2 Go to "Apps & notifications" and tap "See all (...) apps"
3 Open Google Pay
4 Tap "Force stop"
5 Open "Storage & cache" and tap "Clear cache" and "Clear storage"
6 Reboot your phone
7 Open the Play Store, find Google Pay and check for updates and install them After that you can try again from the bunq app to add your card to Google Pay.

Also you need to make sure that in your profile the phone number indicated is correct and it is the one for the device you use. It can be changed from the App.

Regards
GG

Godmiggy

Jakob It's like I have a BlackBerry again smh

Jakob-Y

mig Indeed Android NFC settings and how everything is set up is a big mess in my opinion. Some handheld vendors do it better than other, but ultimately even on Pixel devices it's not always as smooth of a UX as you'd want it to be. Here in Europe where we mostly only use EMV technology, it's still comparably sane. But just the existence of settings screens like for example described here in the article: https://xianyou.wordpress.com/2020/03/15/xiaomi-redmi-note-8-mi-9-miui-based-phones-google-pay-nfc-configuration/ That's really laughable. No normal user would ever know what a "Secure element position" means and how changing between "embedded secure element" and "HCE wallet" or "SIM wallet" would affect their NFC usage. (I know that isn't the issue here in your case, but I think it's exemplary for the whole process.)

And in a few years we will have the same stuff on iOS probably because legislation has to "protect" us users... well let's see :D

New-Teal-Lion-4212168020

Hello,

Luckily this is a very simple process. If you get this message then you have either not filled in your mobile phone number in your profile or you didn't fill in it when you were trying to add the card.

First delete the payment method from the Google wallet, so it doesn't keep going wrong.

Then make sure that your bunq profile has your mobile phone number and once you add the card to the Google wallet make sure to also give up your mobile phone number. If both are correct and the same you will be send a text message to verify your identity.

Hope this helps