Hey Christian! We understand your negative experience as a result of your account being temporarily restricted. As a bank, we're legally required to protect our users’ accounts and the integrity of our banking system. To make sure everything stays safe, we pay close attention to how our customers use their accounts. This helps keep your account safe, and protects your data.
Each case is reviewed by our dedicated team and processed in line with our policies and legal requirements. We know how important it is for you to have access to your account and funds and we always aim to be as fast as possible when reviewing your account. To learn more about this process and how it's conducted, please check our article here: https://together.bunq.com/d/26054 📚