Joint sub-account with Easy Bank?

duisiya

Hello! Can a person with Easy Bank create a joint sub-account?

thijsoost

duisiya

Thijs It’s weird. When my boyfriend tries to do it, the app asks him to upgrade the plan. What can be the issue?

thijsoost

Taisiya Looks like a bug. The Easy Bank plan should be able to have 1 sub-account and 1 Joint account. Please contact bunq support if he's unable to create the Joint account.

Or does he already have a different Join account?

duisiya

Thijs He has only one personal sub-account but he shared the access to it with me. Might it be the reason?

thijsoost

Taisiya The Easy Bank plan can't send Connect invites, only receive them.

Keep in mind that there's a difference between Connect and a Joint account. You can share a Joint account if you're both using Easy Bank. But you can't use the Connect feature.

duisiya

Thijs I’m a bit confused now. So can my boyfriend open a joint account or not? Also, he definitely did share the access to his sub-account with me.

thijsoost

Taisiya Yes, if he's using Easy Bank he should be able to open a Joint account.
But no, on Easy Bank it shouldn't be possible to share an existing sub-account using the Connect feature.

Joeri-Silver-Lynx

Taisiya Perhaps he started the connect while in the trial phase and it simple remained after downgrading.
You could disconnect the sub-account and try to open a joint-account and see if that prevents the upgrade-intervention.
However (!), you might risk not being able to re-connect your sub-account again because as Thijs mentions, the 2.99 e/month doesn’t (shouldn’t?!) support making outgoing connects.

Or perhaps your issue has already been resolved since your last post?

duisiya

Thijs Well, then it’s definitely a big. Because he did share the account with me but can’t open a joint account.

thijsoost

Taisiya Then please, as I indicated, contact bunq support.