• Entrepreneurs

  • Payments are not arriving

Hi,
People have sent me money twice, and they have proof that it did got sent from their account. Meanwhile I haven’t received anything and it’s been over 2 weeks.
Is there something wrong with the system?

    @New-Mustard-Mouse-1901833792#264796 Are you sure they're using the correct IBAN?

      Hey, yes because they have sent me money before and it has arrived and they just copied the IBAN

        @thijsoost#264799 Heey, thankyou for the tip.
        I noticed what went wrong.
        I lost my card and froze my acc and that was the acc linked to the IBAN. Do you know how I can solve this? Like where is that money😳

          @New-Mustard-Mouse-1901833792#264807 You can't freeze an account, only freeze a card. And people can't transfer money to your card.

          And "your account was linked to the IBAN"? A sub-account has an IBAN; it's the same thing...

          So I'm not entirely sure what you meant, could you elaborate a bit more?

            Have this problem too

              @thijsoost#264808 Yeah I mean I froze the card. The card I froze, had the IBAN that I sent to people that payed me.
              They made their transfer to that frozen card
              So I kind of gave them the IBAN to a card that is frozen.
              Do you understand?

              My question is, if that could be the reason I haven’t received my payment.

                @New-Mustard-Mouse-1901833792#264811 You said people made a transfer to a frozen card. But you can't transfer money to cards (only refunds). You can only transfer money to an account via the IBAN.

                So you didn't give them the IBAN of a card, because a card doesn't have an IBAN. You gave them the IBAN of one of your sub-accounts.

                If you freeze a card, nothing changes for payments between IBANs.

                  @New-Mustard-Mouse-1901833792#264846 Was niet bedoeld als betweter, ik probeerde gewoon te achterhalen wat er precies gedaan was, om de oorzaak van het probleem te achterhalen.

                  Zoals ik al zei, kan je een betaalonderzoek starten via de link die ik je stuurde, als je je geld niet hebt ontvangen na 2 werkdagen.

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