What does the Merchant Pending Payment Refund status mean?

bunq

Hey bunqers 🌈

This status means that the merchant has initiated a refund to your bank account. You’ll receive the payment once the merchant sends out the refund. This usually happens within the next day, but it may take up to 7 days.

How will the status of my refund change?

If the merchant sends the refund within 30 days, the payment status will be changed to “Received” ✅
If the merchant doesn’t send the refund within 30 days, the payment status will be changed to “Expired”.
If the payment is “Expired” and you’re entitled to receive a refund from the merchant, make sure to contact them for further assistance with your refund.

You’ll see this description in the payment event

Merchant has issued a refund. We are waiting up to 30 days for the money to arrive. Once we get the refund we’ll release the money to your account.