What does this status mean?
- For outgoing card payments
For outgoing card payments, this status means that the card payment has been successful, and the merchant has already collected the money from us.
Because of that, if you need a refund for this payment, your first step would be to contact the merchant directly. If for some reason you can’t get a refund from the merchant, you can then contact us through our Support center and ask us to reverse the payment.
Keep in mind that we’ll need to see proof of your communication with the merchant regarding the refund before we can reverse the payment for you.
- For incoming card payments
For incoming card payments, this status means that the payment was successfully received to your account. Therefore the status of the payment changes to “Received”.
In the sub-account’s payment history you can see all the statuses of the payment in separate events in chronological order.
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