Hey bunqers 🌈
In some corner cases, you might be requested to take a selfie with your ID to confirm your identity. Most of the time this is because a support agent needs to identify you before assisting you further.
Here, you’ll see how to take the perfect selfie with your ID, so that your identification can happen as fast as possible.
How does the perfect selfie with ID look?
The perfect selfie for identification ticks the following checklist:
✅ Clear and visible face
The support guide can see your face clearly, without 🧢/🕶 or anything covering the front of your face
✅ Clear and visible document
The support guide can clearly read the information on the document you’re holding and can clearly identify your from your ID photo
And here’s a perfect example:
Pro tips on how to take the perfect selfie 🤳
- Make sure the room is well lit: turn on the lights or make sure to take the selfie next to a window during the day (the Sun is your perfect light)
- Put the document closer to the front camera: to make sure that the info is readable, you can simply hold your ID closer to the camera. When the document appears closer to the camera, the characters are bigger and more readable.
Want to learn more? Explore more bunq knowledge here 🌈