bunq ZeroFX complicates/breaks accounting

DaveFlash

it's not just moneybird this also applies to all other software that integrate the api with bunq, as has been correctly pointed out earlier in this thread. Also, any transaction statements exported from one of your bunq accounts to either .csv or .mt940 format (for manual import into book-keeping software) also have these 3 transactions for any foreign-currency payments done with bunq ZeroFX™.

However, the pdf-export doesn't seem to have been affected, it only lists 1 transaction for a foreign-currency payment.

Djoeri

Hi all!

Just to place a note from us: we're aware of the issue that with the introduction of ZeroFX, multiple transactions are shown per card payment in your bookkeeping integration.

In a (technical) nutshell: this is done because the transaction itself is 'updated' in realtime after the final settlement with MasterCard. In essence bookkeeping integrations handled the change correctly (always reflecting what is happening on your account), but we're aware that the end result is suboptimal from an accounting perspective.

We are currently working on it - as soon as we roll anything out we'll update you right here. 🙌🏻

LAB050-B-V-Navy-Swan

Djoeri Do you already know when this update is coming?

Aspect

Djoeri Are there any updates? My transactions are still a mess with refunds I get sometimes 1 week after payment.

Brandforward

Hi,

Any news on the ZeroFX multiple transaction issue? This really really really sucks! It costs me more (time) to fix the administration than I save with ZeroFX. My administration in Moneybird is a mess now since ZeroFX.

Can Bunq please give some priority for this issue?

Thanks!

Erik-Grey-Starfish

Brandforward 100% agree! It's takes lots of time! I rather pay the transaction costs than the increased time for administrative. Any news on this issue? Or is it solved already?

Brandforward

Well? Any news? ;-)

Edwin-Teal-Leopard

No news from the side of Moneybird, we are also still waiting for bunq to solve this issue.

Raul-Cyan-Lion-3476404034

Hey guys!

To help make your bookkeeping even clearer, we just released a new ZeroFX toggle within the latest version of the app. You can check out more about it here: https://together.bunq.com/d/9241-new-zerofx-toggle-for-business-accounts

🙌🌈

Purple-Dunes-Blue-Lynx

Raul Sorry, maar deze "oplossing" is gewoon gênant.

Brandforward

Raul Hallelujah! I rather pay a littlebit more (without zerofx). Time to fix the administration is money too :-€

Thanks for the update!

Freedom-Infinity-Lifestyle-Red-Panther

Any news on a real fix? The same mess is still happening in Moneybird .. The extra money i have to pay a bookkeeper to handle the transaction mess is not the worth they money I save with ZeroFX.

Gregory

Freedom Infinity If that is the case you can now disable the Zero FX feature to prevent the issue

DaveFlash

well the solution would be for the bookkeeping software such as exact, informer etc to use the api card endpoint something or other as those only communicate 1 transaction even for transactions in another currency. i'm not sure of the specifics but this should be possible, without needing to turn zerofx off

DaveFlash

yes excellent suggestion, though it is up to companies behind the products exact online, informer, afas, money bird or whatever else bookkeeping or accounting software to implement it this way.

PLCL-CX

Would it be possible to mark the ‘reservations’ as “Reserved for ZeroFX”? It clutters MoneyBird a lot. MoneyBird Support sends us to Bunq, and Bunq sends us back.

Aspect

True but sometimes I get a refund after a week after I already finished my transaction and have to unlink payments again and fix it which makes it really annoying.

Sander

Aspect Kent bunq introduced a toggle a while ago, see https://together.bunq.com/d/9241-zerofx-toggle-for-business-account. This allows you to disable this system to keep the bookkeeping manageable/one line per transaction. Behind the scenes bunq immediately pushes updates over the API, and technically speaking you pay, get refunded and then pay again when the exchange rate is known. I don't think it's easily possible to work around that (yeah you can group things etc in the frontend.. But in the backend it still works the same). So there is this workaround. Not ideal, I can see that, but as far as I understood the best bunq could offer at this point. 🙂👍

Kilo-Bravo

Please solve this issue. Payments are still a mess because of ZeroFX

Delano

Sander It would be best if bunq specified the original transaction ID in the callback so the app/software knows for which payment the refund had been issued.