bunq Together

BUG - Shared Access savings sub-account not visible from homepage

ntfd

Hi. A shared access savings sub-account created by my partner who then gave access to me isn't visible on the homepage, even when I try the "show all hidden tiles" option. Support has confirmed this is a bug and that it's been escalated to the dev team, but I don't see it listed in the list of open bugs. Is someone working on this?

Thank you

emily-Blue-Wolverine

Nicolas Hi Nicolas 👋 Yes, our developers are attending to it, and you will be updated a soon as there is a fix to be shared 🙏

Fire-Penguin-Disco-Panda

Is there a fix? I too can't see a shared account. I'm not the creator of the account but my wife is. When I try to add my account it says I already am a member.

sotirios-Black-Moose

Hey there, Martijn 👋
Our team is actively working on resolving this issue, and we kindly ask for your patience in the meantime. Rest assured that we will keep you updated and notify you as soon as the bug is fixed. Your understanding and cooperation are greatly appreciated, and we're committed to providing you with the best experience possible 🌈

KevinB

I have this problem too. Already busy with it for 2 months.... Are they working on it?

Alexia-Hummingbird

Kevin Hey! Thanks for bringing this bug to our attention. Addressing such issues is a priority for us, but it does take time not only to develop a fix but also to thoroughly test it to ensure it doesn't introduce new issues. Our developers are actively working on it. For more insight into the most significant bugs, visit: https://together.bunq.com/d/46664 🐛. While we work on this, should you have any questions or concerns, our support team is always available to assist you: https://www.bunq.com/link/support 🙌

New-Burgundy-Bison-1359197636

ik kan niet mijn in mijn eigen account komen omdat iemand anders mijn account gebruikt/ heeft gehackt

thijsoost

Kr Neem voor problemen met je account contact op met bunq.