• Denied ATM withdrawl while traveling

Denied ATM withdrawl while traveling However at the time my phone did not have internet due to provider restrictions once i got to accommodation i switched it to country instead of Current location

This means the i was not able to make payments as expected

    @Marek-Blue-Badger#281456 Hi Marek 👋 Thank you for getting in touch with us! I understand that you were unable to make withdrawals/payments, because you had your account set to Localized Card Protection, but did not have internet to verify your location.

    Localized Card Protection only works if you have given the bunq app permission to access your location services and if you have internet available, otherwise we cannot know the location of your phone.

    Now that you have switched to Allowed Countries, are you able to make withdrawals and payments without issue? If not, please reach out to support, let them know all of the details, and they will address the situation 🌈

      @emily-Blue-Wolverine#281457 indeed it started working when i set it back to specific countries,
      it would be useful to receive a warning in such cases, or the app bases it on the last location you were online.

      The app has access to my location

        @Marek-Blue-Badger#281467 Hey Marek 👋 I'm glad to hear it's working for you again! At the moment, internet is very necessary for the app to determine your location, whether access is granted or not. Thank you for bringing the limitations of this to our attention, and for your suggestion, both are highly appreciated 🙏

          7 months later

          There is an additional security feature, which causes me problems from time to time: the feature to not allow any transactions if the ATM in question is not within a x km range (mine is set to 100 km).
          Reason seems to be that German banks do not really care about correct geolocalization data for their ATM.
          My point in case: Commerzbank in Düsseldorf.
          In their location Breitestr. (city center), they have several ATMs.
          On one ATM, my withdrawl gets refused "because I am out of distance", the ATM right next allows the withdrawl right away. I assume that the refusing ATM simply shows up as a "Frankfurt" , not "Düsseldorf" location when being looked up. That is pretty annyoying (but not Bunq's fault).
          As you can see from the screenshots, ATM 00210620 refused the withdrawl with the error message of being more than 100 km away from the ATM's location, whereas ATM 0210429, standing right next to it, had no such concerns.
          For the avoidance of doubt, this is the Google Maps location of BOTH ATMs.

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