You've opened and enjoyed a bunq bank account, but now you're ready to close it. How do you do that?
Once your bank account is closed, it will be stored in your Archived accounts (In the settings on your home page). You'll be able to reopen the account at anytime for up to 60 days after the closure date. After 60 days, the account will be permanently closed and you won't have the option to reopen it any longer. Check out this topic for more information.
Check out how to close a monetary account below:
Are you getting an error message when you try to close your account? That's because not all the conditions for closure are satisfied. If you don't meet one of the conditions, you can easily correct it by following the steps below. Just make sure to check the relevant section for the error message that you're getting from the bunq app 👌
1. The balance on your account is not exactly €0,00:
If you have excessive funds on the account, you can just tap on the Pay button in the Accounts menu, and transfer the remaining funds to a different bank account
If you have a negative balance, make sure to top-up your account to bring the balance back to 0
If you are closing your one and only bunq bank account, then the balance on the account should be equal to the amount of your last invoice. You can check your upcoming invoice when you tap on your Profile Picture > My Plans > My Costs > Monthly Costs.
2. There are payments scheduled from your account:
If you have scheduled payments, you can remove them when you go to your Events menu > Scheduled Payments icon
When you tap on a Scheduled Payment, you'll see an option to cancel it
3. There are pending Requests for the account:
If you have pending requests, you can find them through the filter feature: go to your Events menu > Search bar > Filter icon > select 'Open Requests to others' > Apply
You can then see the option to cancel or close the pending requests when you tap on them
4. There are pending bunq.to payments for the account:
If you have pending bunq.to payments, you can find them through the filter feature: go to your Events menu > Search bar > Filter icon > choose to filter for 'Paid' amounts and for transactions in the last week > Apply
What you're looking for is a payment to a phone number or email address - just tap on it to see the option cancel the payment
5. There are no pending iDEAL deposits for the account:
- Pending iDEAL deposits will expire when they are inactive for too long - just try again later to close your bank account
*6. The account is linked to one or more of your cards:
Go to your Cards menu, and make sure that all cards are connected to a different account from the one you want to close
if one of your cards was ordered from the bank account that you're closing, you'll have to permanently block the card: go to Cards > tap on the card you need to block > Deactivate or Block > Block Card (note: the card can't be temporarily deactivated but needs to be permanently blocked)
7. There are active Connects for the account:
- If you have active Connects, go to your Accounts menu > tap on the bank account > Settings > Connects > tap on Active Connects > Stop Connect
8. The account is selected as your billing account:
If you are trying to close your Billing Account, you'll have to select a different account for billing first: Tap on Profile > Settings > My Plans > Billing Account > choose a different bank account for billing
Note that you can only close your Billing Account if this is the only active bunq bank account that you have
Do you want to close a Joint account?
A joint bank account is legally owned by all users it has been initially shared with and no new users can gain access to it at a later point in time, due to legal regulations. When the joint sub-account is closed - it is deactivated for all parties involved and cannot be reactivated.
Do you also wish to cancel your plan at bunq?
Once you have closed all of your monetary accounts, you can shoot us a message in Private Matters, our in-app support chat, and we'll take care of the rest. If you have any feedback regarding your bunq experience, feel free to share it with us upon closure of your account! We always appreciate it and will be sure to take it into account for future improvements.