• Echtzeitüberweisung kommt nicht auf Bunq an?

Hallo zusammen,
Ich habe letzte Woche mein Bunq Konto erstellt.
Es wurde vor ca. 5 Minuten eine Echtzeitüberweisung an mich getätigt, IBAN und BIC passen. Leider ist kein Geld eingegangen.
Nichtmal eine Spur..
Kann mir da einer helfen?

    @New-Turquoise-Burro-3581312805#286037 Hey Tim 👋 Thanks for reaching out!

    I see you've now been assisted via our in-app support center 💪 Should you need help with anything else, please feel free to reach out 🌈

      3 months later

      @New-Turquoise-Burro-3581312805#286037 hatte sich das Problem dann gelöst bei dir ? Ich habe nämlich gerade das selbe Problem

        @New-Jade-Chinchilla-3687176128#290180 Hey there Felix! We understand your negative experience as a result of the missing payment on your account.

        Depending on the transfer type, there are different processing times, which you can confirm here: https://together.bunq.com/d/4295 🔎

        If the payment hasn't arrived within the mentioned time period, you can open a payment investigation directly from the app. This way, our Payments team will be able to investigate and locate the payment for you. To do that, you simply need to follow the steps listed in our article: https://together.bunq.com/d/46954 📚 You'll be notified of the outcome directly via the app 📲

        In case of any doubts, feel free to contact our support team via the in-app support center: https://www.bunq.com/link/support or send us an email at support@bunq.com from the email address that is linked to your bunq account. We'll take a look and help you right away 🙌

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