• Credit Card Top Up werkt niet

@New-Purple-Cheetah-3460192224#287616 I have only been getting automated response from 'virtual assistant Frank, it is driving me nuts.
Will try to open SOS ticket, thank you

    @New-Purple-Cheetah-3460192224#287616 just checked that page. My error however is not that ' The other bank has canceled the deposit with your card.”
    It is --> It looks like this card cannot be used to top up a bunq account. Please try topping up with a different card. <--
    I have been using this same card for topups for over two years on bunq and haven't had this message until 23.12. or any other issues.
    If I try apple pay, it tells me 'I reached the limit for a month on apple pay top up'even though I never used apple pay to top up for bunq account.

    I just tried topping up to my revolut account and that works without any issues....

      Hey Ana 🙌 Thanks for expressing your issue! One of our guides will pick up your ticket as soon as possible and will be able to take a look into your individual problem.

        @Ana-Cyan-Turtle#287636 ok. Thank you for the explanation. Hopefully both issues can be resolved soon 👍🏻💪🏻

          @Alexia-Hummingbird#287639 what is happening with bunq? It used to have a decent support. Someone did pick up a ticket and asked me if I was sure the card is in eur?!?!
          Have offered no actual solution and just bought more time.
          I have clearly explained that it is a personal card issued in the NL that I have previously used to top up bunq account with no issues.

            6 days later

            Ik ervaar hetzelfde probleem en kennelijk is dit al enkele weken bekend bij bunq. Ik merk het nu pas, omdat ik slechts 1x per maand een top up doe. Als dit een bekend probleem is, dan is klanten pro-actief informeren toch wel het minste wat bunq kan doen, lijkt me.

              @Ana-Cyan-Turtle#287679 Hey Ana 👋 I see that you were assisted via the in-app support centre, and have been assured that you'll receive notification once our developers release a fix for this 🙌 In the meantime, we appreciate you reporting this, as well as your patience while we resolve it 🌈

                Ik vind wel dat de bug status erg lang op testen blijft staan. Het is nu ruim meer dan anderhalve week geleden dat ik het gemeld heb of eerder. Toch wel apart. Als je dit echt nodig hebt werkt het gewoonweg niet en ik heb nu ook niet echt het idee dat de bug met een hogere prioriteit opgepakt wordt.

                  @New-Purple-Cheetah-3460192224#287963 Hey there, Marcel 👋 To make sure we've got this bug fixed just right, our developers run comprehensive tests on the scenario to confirm everything runs smoothly. This might take a bit, but we assure you it's all in the name of giving you the best possible bunq banking experience 🚀🌈

                    Hello Gia. I'm sure this will happen. It seems like a pretty long time for testing...anyway good luck over there 🍀

                      20 days later

                      Is hier inmiddels een update over? Ik wil een top-up met een ICS Mastercard doen maar deze komt er niet doorheen (storting geannuleerd met melding dat ik die pas niet zou kunnen gebruiken. Tot half december kon dat probleemloos). ICS geeft aan dat er aan hun kant niets mis is en ook geen frauderisico bij de transactie die ik wil doen.

                        24 days later

                        bunq WAKE UP! Three months after the bug has been logged, nothing is done on the fix! When I ask for an update, I get pointed to random unrelated bug (also not fixed) and to keep an eye on it.... The developers are working "diligently"yet there is no change in 3 months time? You got wrong developers there then. You do not give priority to your customers and at the same time are raising the prices. .....

                        I am at the point of cancelling my account. This email with the price change has really pissed me off. Terrible mistake ever signing up with bunq

                          @thijsoost#288773 since it has been logged beginning of january the status is not changed, there is no update and replies are disabled.....

                            @emily-Blue-Wolverine#287967 I am sorry but I do not have best possible experience, quite the opposite, I am having quite disastrous experience with bunq.
                            What is the update on this issue

                              Hey Ana! Please understand that our developers are already aware of the situation and are working on a fix for it.

                              Before they release a fix, they will thoroughly test everything, to ensure that everything runs smoothly and to give you the best possible bunq experience. More information about the most impactful bugs can be found here: https://together.bunq.com/d/46664 🐛

                              If you have any doubts in the meantime, always feel free to contact our support team via: https://www.bunq.com/link/support or at support@bunq.com 📩 We'll be happy to help!

                                @Indigow1#289822 Hey there! Please know that we do not allow our users to have duplicate account. We kindly as you to be patient until the bug will be fixed 🌈

                                  @Alexia-Hummingbird#289820 why is there always the same answer after 1 or 2 months?

                                    @New-Purple-Cheetah-3460192224#289872 Because there is no update: the bug hasn't been fixed yet and they don't know when it'll be fixed.