@New-Purple-Cheetah-3460192224#287963 Hey there, Marcel 👋 To make sure we've got this bug fixed just right, our developers run comprehensive tests on the scenario to confirm everything runs smoothly. This might take a bit, but we assure you it's all in the name of giving you the best possible bunq banking experience 🚀🌈

Is hier inmiddels een update over? Ik wil een top-up met een ICS Mastercard doen maar deze komt er niet doorheen (storting geannuleerd met melding dat ik die pas niet zou kunnen gebruiken. Tot half december kon dat probleemloos). ICS geeft aan dat er aan hun kant niets mis is en ook geen frauderisico bij de transactie die ik wil doen.

@RoelJewel#288772 De status hiervan lijkt ongewijzigd: https://together.bunq.com/d/58664

bunq WAKE UP! Three months after the bug has been logged, nothing is done on the fix! When I ask for an update, I get pointed to random unrelated bug (also not fixed) and to keep an eye on it.... The developers are working "diligently"yet there is no change in 3 months time? You got wrong developers there then. You do not give priority to your customers and at the same time are raising the prices. .....

I am at the point of cancelling my account. This email with the price change has really pissed me off. Terrible mistake ever signing up with bunq

@thijsoost#288773 since it has been logged beginning of january the status is not changed, there is no update and replies are disabled.....

@emily-Blue-Wolverine#287967 I am sorry but I do not have best possible experience, quite the opposite, I am having quite disastrous experience with bunq.
What is the update on this issue

Hey Ana! Please understand that our developers are already aware of the situation and are working on a fix for it.

Before they release a fix, they will thoroughly test everything, to ensure that everything runs smoothly and to give you the best possible bunq experience. More information about the most impactful bugs can be found here: https://together.bunq.com/d/46664 🐛

If you have any doubts in the meantime, always feel free to contact our support team via: https://www.bunq.com/link/support or at support@bunq.com 📩 We'll be happy to help!

@Indigow1#289822 Hey there! Please know that we do not allow our users to have duplicate account. We kindly as you to be patient until the bug will be fixed 🌈

@New-Purple-Cheetah-3460192224#289872 Because there is no update: the bug hasn't been fixed yet and they don't know when it'll be fixed.

Four months and still no fix. When asked, all I get from Support is standard copy/paste answers, without being taken seriously if I ask for a realistic timeframe. Apparently, if you don’t test an update properly and a feature just stops working overnight, that ‘can always happen’ and taking more than four months to fix it is normal. And we are just supposed to be patient and accept a price increase without the entire feature set we are paying for, functioning properly. Even a regular bank by now would have had the decency to at least proactively inform customers about what is going on, what is being done about it and how long it is expected to take to fix the problem. Whether this particular functionality is important or not is irrelevant, it’s how it is being treated and (mis)communicated that is disrespectful towards customers. Support is polite, but rather pointless as long as it is not able to offer any… Support. All I get is standard/copy paste answers, sometimes obviously even without having read the question, or conversation history. Come on bunq, you can do better than this, even if you really are not able to fix the problem at short notice. The least you can do is communicate properly. Your (loyal) customers deserve that.