• Problem with top up Bunq account from creditcard

Hi! I sometimes top up my Bunq account using my Mastercard from another bank (Swedish bank). It always worked fine, but not today. I got a note saying that 'this card can't be used and that I should try with another card'.
What is wrong?

    @New-Navy-Octopus-2389118902#288926 Hey there, Caspar 👋

    Is this an Estonian card with Swedbank? If so, can you please reach out to them and request they on this, as you should be able to top-up with an Estonian Mastercard? If the issue persists following that, please come back to this thread and let me know! I'll be happy to follow up and take a deeper look 🚀

      It’s a Swedish Mastercard from the Swedish Handelsbanken. The top up function worked fine before, but not today.

        @New-Purple-Cheetah-3460192224#288968 Thanks Marcel! Yes, it is the problem which I have. Thanks for the info. I sure hope that it’ll be fixed soon.

          2 months later

          Today Bunq posted the latest version 24.14.0 stating that the problem should be solved. Unfortunately it isn't: I still experience the same problem and cannot top up. I tried with a reset of my phone, but the problem remains.

            @New-Navy-Octopus-2389118902#291782 Hey there, Caspar 👋 Thank you for getting in touch with us and flagging this issue! Could you please report this to our support team via the app: https://www.bunq.com/contact This way our agents will be sure to check this further for you 🙌

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