• bankfees for a cost-free account???

Dear Ladies and Gentlemen,
I applied for a cost-free savings account with you. It seems that you automatically also opened a transaction account and charged me with 17,99 EUR bankfees. I never wanted a transaction account and I never used it. Please refund the fees immediately and close the transaction account

    Hey there Gloria! Thanks for taking the time to share your experience with us. Please know that when you first signup for an account with bunq, we give you a free 1-month trial of Easy Green, so that you have the opportunity to experience all of the cool features our most premium plan has to offer 🌳

    At any time during that month, you have the freedom to switch to another plan that better suits your needs and budget: Easy Savings, Easy Bank or Easy Money. If you haven't chosen to make any changes before your free trial ends, you will automatically remain on the Easy Green subscription. However, you will still have the flexibility to switch to a different plan whenever you prefer, directly from the app. You can find more information about this in our article, here: https://together.bunq.com/d/38725 📚

    If you would like us to review your invoice, please contact us via the in-app support center: https://www.bunq.com/link/support or by e-mail to [support@bunq.com]. We’ll be happy to look it over right away 🙌

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