Hey bunqers,
At bunq, your security is our top priority. We're constantly innovating and working on solutions to make your banking experience not only seamless but also secure. We’re always on the go, implementing the latest security measures to protect your account and further step forward!
From now on, if we notice suspicious payment activity regarding your account, we’ll temporarily restrict it to ensure the safety of your funds. This means that outgoing transactions and card payments are suspended, incoming payments will continue.
This way we can detect and prevent potential threats together, ensuring that you’re always in the loop 🔐
How do I lift this restriction?
You need to pass through a verification flow to identify yourself. You’ll be able to review your recent account activity and confirm if it’s done by you or not.
- Your last events | Overview of the core activities related to your account and what triggered the freezing period. You can check if any of your last events flags suspicious activity and take immediate actions to secure your account in a few taps.
- Your last devices | History of your latest logins and devices related to your account - if you notice a device you don’t recognize you can block it right away.
- Security Confirmation | Before reactivating your account, you should confirm that you are not currently being scammed. If any of the markers on the screen apply to you - immediately hang up the phone and delete any apps you were told to download! If needed - contact Support for further help via the button in the bottom.
Once you confirm that your activity is intended and solely done by you, you’ll be able to reactivate your account immediately and continue using our services secured and undisturbed.
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