[Bug] Pay request with iDeal not working

mmichael1991

Since this Sunday morning it’s not possible to pay requests using iDeal. The dropdown with banks couldn’t be loaded and after a short period this screen pops up:

Anyone experiencing the same?

New-Golden-Lizard-2986711979

@mmichael1991#295784 Yes, unfortunately I have this problem as well with my Bunq Payment gateway. People can not pay by using iDeal, it keeps on loading forever. Hopefully this will be fixed by Bunq asap since this is an major issue, especially for users who are using Bunq as their business account to receive payments.

thijsoost

@mmichael1991#295784 For me, it's working again!

bozensoy-Peach-Goat

Hi @mmichael1991#295784 and @New-Golden-Lizard-2986711979#295787 👋 Thank you for participating in our vibrant community! Your engagement is highly valuable 🌈

It seems that you're currently experiencing a bug. Our developers are already aware of the situation and are working on a solution for you. Before they can release a fix, they will thoroughly test everything, which takes time. This is done to make sure everything runs smoothly and to give you the best possible bunq experience. Once a fix has been released, you’ll be notified in the app 🚀

If you need any further assistance, you can always contact our support team 🌈

mmichael1991

@thijsoost#295788 Unfortunately not for me..

Jeroen-Red-Tiger-357884559

Having the same issue. We use Bunq for our business, and had to hear from all our customers that they could not pay :/ Hopefully fixed soon.

For next time, can we get a heads-up that this service is down? I use it every month, and would have waited with sending them out if I knew the service was down.

Jeroen-Red-Tiger-357884559

Offtopic, why am I a "Rookie"? Just because I don't post here much?
Not very inclusive, Bunq 😉

rookie /roo͝k′ē/
noun
An untrained or inexperienced recruit, as in the army or police.
An inexperienced person; a novice.
A first-year player, especially in a professional sport.

thijsoost

@Jeroen-Red-Tiger-357884559#295822 Check: https://together.bunq.com/d/4070

New-Purple-Guanaco-293650910

@Jeroen-Red-Tiger-357884559#295821 same here. Since Yesterday morning. Still not working.

Jeroen-Red-Tiger-357884559

IDEAL works again for us! ✅

Is there a status page that we can subscribe to so we get a heads-up when one or more systems are down?

mmichael1991

@Jeroen-Red-Tiger-357884559#295835 Unfortunately still not working for me.. I need to solve a recaptcha and then the same error appears..

New-Golden-Lizard-2986711979

It is still not working for me as well. My customers cannot pay with iDeal through the Bunq api payment gateway. When choosing iDeal it still keeps on loading forever. Hopefully it won't take much time to solve this bug since we are losing customers.

New-Purple-Guanaco-293650910

Same problem still

New-Green-Kiwi-180836260

Nog steeds werkt het niet. Belachelijk dat dit zo lang duurt!!

mmichael1991

It seems that iDeal is working again! I get redirected to the pay.ideal.nl 🎉

New-Golden-Lizard-2986711979

@mmichael1991#295940 are you using iDeal from the Bunq app payment link or are you using the Bunq api payment gateway for iDeal?
Because on the Bunq payment gateway, iDeal still does not work unfortunately.

mmichael1991

@New-Golden-Lizard-2986711979#295941 I’m using the request feature. Both bunq app and bunq.me/[NAME] are working.

I’m not using the API, so unfortunately can’t test it for you

New-Golden-Lizard-2986711979

Unfortunately iDeal is still not working on the api payment gateway and its been more than a week. When a customer choose to pay with iDeal the screen keeps on loading forever on the Bunq api Payment gateway. Is still anyone experiencing this issue with their bung api payment gateway?