[FIXED] Cannot add anymore an external account from The Netherlands

maephisto

When I click on the Add External Account I am prompted with a list of banks from France, Belgium and Germany.
The Netherlands is not there anymore: this is strange, because I remember adding somehow a Dutch account (that is still there and very recently asked me to renew the consent).

Can anyone confirm if something has changed?

thijsoost

Raffaele Same issue here!

Jo-

Hey there Raffaele 👋

Thanks for bringing this to our attention and taking part in the Together community!

Could you please reach out to us via the in-app support center or support@bunq.com so we can have a closer look at this. It'd be appreciated if you can also record your screen while doing so, we'll be able to move from there ASAP. Just for your information, if this is a bug, we might ask a couple of follow-up questions to address this with the most accurate way.

Looking forward to your report! Wish you a wonderful evening 🌈

maephisto

After the update today, the Dutch banks came back. I tried to find this in the release notes but nothing was there. Would be nice to understand if the fix was shipped indeed as part of the update

Maya-Maya

Hey Raffaele 👋 Thank you for your proactive participation in our vibrant community!

It seems like this was a minor bug affecting some Android users, but the issue has been fixed with the latest update ✅

If you run into the same issue again, please reach out to our support team through our secure in-app support center so that we can investigate this further and escalate to our developers 🛠️

Thanks again for sharing your experience with the community. Have a great evening 🌙