Do other Bunq users also experience a bug when they try to order a new card?
For some kind of reason I am unable to order a new card for a week now. I have contacted support and they say every time they are aware of this issue and will try to fix it.
Just wondering if it is a bug with my account or a general bug.
VioletAceHey there @Maurits-Aquamarine-Akita#297560 👋
Thank you for sharing your feedback with us. To ensure that a fix for a bug will be implemented correctly before it’s released, our developers will thoroughly test the scenario to confirm that everything is running smoothly. While the solution time may vary depending on the bug’s complexity, we treat each report with utmost care, as it's always been our priority to give you the best bunq banking experience possible 🙏
Once a fix is released, we'll notify you via a notification in the bunq app right away 📲
If you need any help or assistance, feel free to reach out to our support team at support@bunq.com 🙌
@Maurits-Aquamarine-Akita#297560 Has your problem been solved? I'm asking because I've been trying for three days and nothing has happened. Maybe it's because I don't have a tax number, but in my country, when someone's annual income is below a certain amount, they are not taxed, so they don't have that number. And I'm wondering: How can I trust my money to a company and be sure that I can handle it whenever I want without problems when they couldn't immediately solve this simple issue? Personally, I'll try again today and if there's no result, I'll cancel my subscription.
ThijsProdigy@New-Champagne-Starfish-703263602#298164 Best to contact bunq support in this situation: https://together.bunq.com/d/32181
In some countries, you indeed don't receive a specific tax number. In that case, a different number is used: https://together.bunq.com/d/358
