The discussion about what respect means is an eternal discussion. What is and is not respectful is a question of norms and values.
I can imagine that there has been a lot of discussion internally before one has reached this decision, as with any organization when a media genious decision has to be made. One has not gone ice overnight.
When it comes to the combination of respect and criticism, it quickly becomes a gray area. What you can say is that constructive criticism shows more of mutual respect than critical criticism. Especially when the latter gets a personal character.
As a customer at bunq is impossible for me to see why decisions are made or not. That is something that only the people within the bunq (in particular the directors and the Supervisory Board) have more insight into. There is every decision, if it is just moving a button, to play business interests that we, as customers, can possibly estimate, but can never see.
That is your position as a customer and you have to live with that. You do not have to prevent that from laying down everywhere and that is why it is certainly useful to remain critical and also give feedback to bunq . Bunq allows that (as far as I know as the only banking company) and estimates feedback on value. I think that bunq already makes more use of it than we notice.
But that does not mean that bunq to dance to our pipes. Of course, customer satisfaction is important, but there are also other interests. As a customer you have the choice to do business with bunq , but then you have to take bunq as it is. That there is a possibility to think along with it, for example, attracts me.
If you think that bunq certain standards that you can not live with, then it is up to you as a customer to accept that, or to put your trade elsewhere, where they do not exceed those standards. If necessary, you set up your own bank, which is essentially what Ali did at the time.
On the other hand, bunq also free to choose with whom it trades and with whom not. If bunq believes that a customer exceeds its standards, bunq also refuse that customer. After all, the customer has enough alternatives.
I think that bunq not refuse customers so quickly, other than formalities, so this customer must have made the fur. The publicity damage is apparently acceptable to bunq , compared to what this customer costs in time and energy.
Calling the app to ban is pretty intense in itself. Especially when you consider that the business model of bunq based on the app. That in itself seems to me enough reason to no longer want to do business with such a customer. The fact that there is more playing also makes the decision on the part of bunq only easier to understand.
In short: with constructive criticism you can make bunq better, with afzeiken and rumbling and the nature of bunq threatening you do not come to a desirable result.