Can an archived account be re-activated

Wimbat

Tim Hi Tim,

Then it must have been more than 60 days, because there's no reactivate button.
Which then still makes me wonder why I can not delete the account..... (quitting the app and starting it again, made no difference)

Tim

WP Just quitting and opening wouldn't be enough, it must actually be killed from the multitask screen. But that's just if you have closed the account in your last session. After 60 days the account can't be reactivated and the button will disappear. For multiple legal reasons it's still visible in your archive and of course data will be stored at bunq for the legally required period.

Wimbat

Tim Although I am fairly familiar with the use of iOS, I must admit that I have no idea what you mean by "multitask screen" 🙀
The legal reasons I expected indeed as well. Annoying but unchangeable I suppose.
Thanx for the confirmation.

Tim

Double tap the home button and swipe up the app. Or swipe up on newer iOS devices till you see all open apps and swipe the app up again to clear the cache. ☺️

Wimbat

Tim
Hi Tim, that's what I meant by quitting the app and opening it again. Otherwise it would merely be hiding it and not quitting since it would still be active in the background. 😇

LH-Black-Wolf

Tim Swipe and hold to get to the app list, otherwise it just backgrounds the app haha :)

Tim

LvH I can't even explain it properly. But it just goes naturally. 😎🙈

LH-Black-Wolf

Tim I know right! The gestures on the homebar are really well designed. And to think I was skeptic about getting a phone without home button and touchid at first... 😬

Heiko-Hartwig

So, the deactivated accounts will stay longer than 60 days in the archived folder?

Tim

Heiko Hartwig Yes, permanently.

Xan

Tim Do you have more information about that? In the bunq TOS I only find a line saying they’re not required to keep statements longer then the retention law. That could be a hint that data/accounts are deleted when the retention term has passed, probably the same 7 years as the tax retention law. But bunq is not yet old enough to know for sure.

Tim

Maybe you're right. My permanently suggest till infinity and beyond but I would of course mean the very very long period required by Dutch law. Either 7 or 10 years depending on what kind of data/administration. But we are not sure as bunq is still too young to have seen this before. 🤔🙂

Tim

For the latest procedure take a look here: https://together.bunq.com/d/28210-how-do-i-reopen-my-closed-bank-account