Nuria

  •  
  • Apr 6, 2022
  • Joined Mar 31, 2022
  • Hi-fives: 1
  • In [REPORTED] Error message when downgrading to Easy Savings

    I did it yesterday @jacobo-Purple-Llama, thanks again for the support!
    I included a recording so you can see exactly what I see/get.
    Thanks,
    Nur

    • In [REPORTED] Error message when downgrading to Easy Savings

      Hello @jacobo-Purple-Llama#238955 , thanks a lot for your answer.
      I have done that and now, when I try to switch, it tells me what you can see below. Even if I have clicked on switch plans, not close account. Very weird
      "Error
      Unable to close this bank account. The balance must be exactly zero."

      • In [REPORTED] Error message when downgrading to Easy Savings

        Hello!
        I accidentally upgraded to Easy Money and I want to go back to Easy Savings, however, when I try to change plan, it tells me I need to close all my accounts.
        Does it mean I need to move my money outside of bunq and move it back after the switch?
        It doesn't really make sense but this is the message I get:
        "Your must close your accounts before downgrading to Easy Savings"
        Thanks for your help,
        Nur