@thijsoost#268579 How do I delete the digicards? By blocking them? I'm in Germany, so my app is in german ("Karte blockieren"). Is this the right method?

@thijsoost#268573 Thanks. I found how to access support. In fact, I'm not able to switch to easy bank even with only one sub account left. The reason might be that I already have 2 digicards.

Hello, I opened a new account. I'm pretty sure I chose 'easy bank', but when I look at my bills, I can see a future withdrawal for 'easy green' for 17,99 €. I don't want this and I didn't order it. So that's already pretty 'unusual' if I want to say it politely. I don't want "easy green" and I didn't choose it. Now I clicked my way through how to downgrade to "easy bank". The app tells me then that I have to close ALL accounts to be able to downgrade. What's the use and why do you make it so complicated? I have closed "bills" and "travel" as these had 0 € on and because I read that I can only have one sub-account with "easy bank". But even with only one main and one sub account the app keeps on telling me that I have to close ALL accounts. I cannot do that because I have money on these accounts. If I close them, the money will be lost, as I am told that I can only re-open them after 60 days. Furthermore I guess this will not be possible after downgrading. Also I don't want to lose my IBAN and the cards that I ordered. How do I proceed? And why is there no personal or telephone support? In the beginning, at least I could contact support through the app, now I can only post in 'bunq together' so that everybody in the forum gets to read my message. That doesnt't seem a very safe way to handle personal banking. PLEASE HELP!

In meinem Profil finde ich unter "Nächste Rechnung" eine "Easy green subscription". Die have ich nicht bestellt und will sie auch nicht haben. Die Debit Karte, die ich bestellt habe, würde als kostenlos beworben. Wo kann ich sie "easy green subscription" kündigen?