Hi Koen,

A few moments ago I came back home and I found a rainbow envelope in my postbox. I was sure it was one of my new cards but...

What could I say? There are at least two ways to manage the customer relationship -- the first one is doing what is enough to make working things through; the second one is to exceed the customers' expectations and make they feel 'at home.'

I'm so happy and proud of being one of the customers of a company that follows the second approach.

Many many thanks

Thanks, John Do and Koen!

Koen... what could I say? I'm a brand new bunqer and, due to my job, I work with several banks in 5 different countries in Europe and... even for me, it's not difficult to understand how unique bunq is, and not just because I think that your offer is something more than a cool way to reply to my comment! (But don't think that I wouldn't like to receive your gift, by the way!)

I'll do my best to present bunq to my friends, customers and colleagues. And as soon as you make bunq available for UK-based companies, I'll immediately close our current accounts. I'm using 'immediately' in a kind of literal way.

I've uploaded a profile pic. Just to avoid uncertainties on my sex - understandably John Do supposes I am a woman ("She likes...") but in Italy, where I was born, 'Simone' is a male name! ;)

That's amazing! I look forward having something bunq should apologise with me for... just to have the chance to get that amazing envelope! 😄