Steven And please Tim, stop referencing your technical employment status with Bunq. You're acting on their behalf and you seem to have the agenda of hiding valid criticism of Bunq. Bunq is responsible for your actions. Ergo, you are an bunq employee.
We are no employees, and we are not acting on behalf of bunq. We enforce the Community Guidelines that were drafted by bunq (which we could give feedback on). We don't have a requirement to hide criticism or valid complaints. We are also allowed to share our own criticism (which we do often as well, see for instance John's topics). We do have the task to remove clutter, duplicated topics and unconstructive feedback. As well as personal matters. Typically customers share their side of the story, but there's also the story from bunq's side, which they typically cannot share here because of privacy reasons. So, if we wouldn't hide these topics, then everyone could simply say anything about bunq being shitty, without bunq being able to defend itself. This would generate very skewed views. As long as feedback is not related to personal situation/user, constructive and in the appropriate topic then it is most welcome to stay. π
In case you want to send a complaint (or in general; feedback) about us as moderators then you can do so via support@bunq.com or via the chat. This will then be relayed to our contact at bunq. Just adding for clarity; we have a contact at bunq, not a supervisor. This contact informs us when things are coming up, gives feedback on the way we moderate (mostly the tone of voice, etc.), and we can ask questions in terms features are unclear to us for instance. Although I completely agree that the speed of the support chat is not what it used to be, this is the way to send your feedback. It may take a bit for a reply, but in the end it will always be answered, and if not, then please let us know, then we can poke our contact to push some buttons at bunq internally if necessary. π