Hi everyone,
We of course always want you to have an enjoyable experience with our support. Your feedback helps us make improvements, so thanks for sharing it with us.
With this being said, we have moderation guidelines in place to make sure Together stays a respectable environment for everyone to enjoy.
Together was created so you can easily share ideas and tips with one another. It was designed as the ultimate knowledge resource for the bunq community. It wasn’t designed as a private support or complaints channel (this wouldn’t be safe or secure for a public channel).
We do have convenient channels available if you experience one of these situations, such as sending a formal complaint to support@bunq.com. Our website explains the process further if you have any more questions.
Our moderators are volunteers who help us to make the community as resourceful as it is, so please support them as your fellow bunqers and consider all the help they provide to your community.
We hope you understand why we moderate the way we do. At the end of the day, it’s to provide you with the best banking experience possible!
Thanks,
-bunq Together